Ja’Leesa Brazier
Baton Rouge,LA
Overview
11
11
years of professional experience
Work History
FC Associate I
Amazon
06.2024 - Current
- Followed procedures at all times for personal and team safety.
- Maintained compliance with company safety policies and called violations to attention of management.
- Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
- Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
- Maintained clean and organized workspaces, adhering to health and safety regulations while maximizing productivity.
- Loaded and unloaded trucks efficiently using appropriate equipment such as pallet jacks or forklifts when necessary.
- Assisted in training new hires, leading to a more knowledgeable and efficient workforce.
- Evaluated merchandise for irregularities, flaws or damage prior to packing.
- Conducted regular inventory audits to ensure accuracy and minimize discrepancies.
- Ensured proper labeling of products to facilitate easy identification during storage or retrieval processes.
- Optimized product placement within the warehouse space according to demand patterns for improved accessibility during peak periods.
- Unloaded deliveries into warehouse and arranged contents in designated storage areas.
- Collaborated with cross-functional teams for seamless integration of warehousing operations, improving overall company performance.
- Selected packing materials based on size, quantity and fragility of package contents.
- Increased customer satisfaction by ensuring timely and precise order fulfillment, maintaining communication throughout the process.
- Participated in continuous improvement projects aimed at optimizing warehouse processes for increased productivity.
- Improved warehouse efficiency by streamlining processes and optimizing storage layouts.
- Implemented safety protocols, resulting in reduced workplace accidents and a safer work environment.
- Balanced workload distribution among team members effectively, fostering a collaborative work environment that maximized productivity.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Kept work areas neat, clean and free from debris.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Picked and packed order items.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Tracked production and quality control systems to proactively identify deficiencies.
- Followed orders precisely for correct items, sizes and quantities.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Managed timely and effective replacement of damaged or missing products.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Safely and securely loaded items to prevent damage during transport.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Stocked shelves to match planogram images and instructions.
- Prepared and checked outbound shipments for accuracy.
- Recorded daily activities for inventory control.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Stocked designated items on shelves, end caps and displays.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Transported merchandise pallets to move in warehouse.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
- Received new stock and input values into computer system.
- Supervised and trained new staff in performing census.
Owner
The Brazier Academy
12.2021 - Current
- Operation of in-home daycare during business hours
- Maintained all business records and activities of business
- Maintaining and observing environment and children’s activities
- Record keeping of individual children on a daily basis
- Communication with parents/guardians on any changes both verbally and written
- Provided emotional and developmental support for children
- Created age appropriate lesson plans
- Managing dietary needs
- Oversee the day-to-day management of facilities operations
- Develops educational curriculum for children ages 1 year and up
- Develops and oversees daycare safety regulations
- Provides physical care for children newborn to five years
- Maintains annual tax records for clients
Office Coordinator
Sage Rehabilitation Outpatient & Day Neuro
02.2020 - 12.2021
- Over 5 years of excellent customer service
- Proficient is Word, Excel, PowerPoint, QuickBooks and Raintree
- Self-motivated to success in any workplace environment
- Creates a welcoming atmosphere by greeting patients and visitors to the clinic
- Check-in and Check-out patients in a timely manner
- Outstanding professional phone management skills: manages multi-line telephone system efficiently and politely with minimal hold time
- Comforts patients by answering any questions they may have
- Expedite patient processing by having them fill out the required forms
- Obtain patient identification and insurance information
- Maintain patient accounts by verifying insurance information and coordinating with relevant organizations for payment and referral requirements
- Keeps doctor, nurses, medical assistants and any other related staff abreast of scheduling, patient detail and potential service delays
- Helps maintain office inventory; may place orders for office supplies and schedule service for office equipment repairs
- Protects patients right of confidentiality; mandatory familiarity with HIPAA
- Coordinates transportation for patients as needed
- Schedules testing and procedures for patients as necessary
- Helps respond to medical emergencies, if necessary
- Liaison in other departments
Beverage Server
Wyndham Garden Inn
03.2019 - 02.2020
- Take and relay food and beverage orders
- Serve food and beverages to guest
- Check on guest satisfaction
- Handle complaints and concerns of customers
- Provide food and beverage product knowledge
- Use proper serving techniques
- Practice responsible alcohol service
- Cash out and reconcile cash with total sales
Front Desk Manager/Sales
Holiday Inn
11.2017 - 03.2019
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario
- Monitor all VIP and special guest requests
- Fully comprehend and operate all relevant aspects of the Front Desk computer system
- Be familiar with all in-house groups
- Be aware of all closed out and restricted dates
- Follow and enforce all Wyndham International hotel credit policies
- Maintain proper operations of the P.B.X
- Console and ensure that all standards are met, if applicable
- Establish and maintain good communication and teamwork with fellow employees and other departments within the hotel
- Assist the G.S.M
- In ensuring that employees are following and maintaining standards (i.e., answering phones, callbacks to guests, guest request log)
- Have knowledge of and assist in all emergency procedures as required
- Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner
- Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner
- Responsible for issued house bank
- Be able to perform all duties of a Front Desk Agent
- Monitor key control to maintain hotel security
- Answer all guest inquiries in a timely and professional manner
- Assist in training and cross training of new hires and current employees on a regular basis
- Answer phones, greets visitors and provides information as requested for the sales office
- Becomes Hotel Ambassador to New Corporate clients
- Cold calls and sales follow-up
- Outside sales and procuring new business
- Contracts and Agreements for meeting spaces
- Visiting clients and building rapport
- Maintains sales office files
- Prepares sales reports as directed
- Maintains inventory of office supplies and forms
- Ensures sales office is kept neat and clean
- Conducts property tours as requested
- Meets and/or exceed individual quantitative revenue and production goals set forth by the General Manager
Cash Wrap Lead
Victoria’s Secret
01.2014 - 01.2015
- Personally, executes Talent Life Cycle for direct reports
- Talent Life Cycle actions include: selection/interviewing, onboarding, coaching/performance management, succession, reward and recognition and culture engagement
- Identifies personal successor and co-creates individual development plan for direct reports
- Supports brand initiatives and strategies (Sales Education, Launches, Events, Brand Promotions and Product Testing)
- Executes short term sell through strategies with use of virtual merchandising filters
- Maintains visual merchandising standards of total store
- Leading and demonstrating the company values within the store at all times
- Leading the entire sales floor while assigned to the role of Customer Sales Lead (CSL) and ensuring the team is delivering the best buying environment for the customer
- Gaining business insight by reviewing total store results daily, weekly and monthly and linking behaviors to actions
- Upholding positive associate relations that lead to engagement in the brand and the team
- Reinforcing store strategies to reduce shrinkage and build personal capabilities in asset production
- Effectively managing and controlling expenses
Education
Bachelor’s - Psychology
Southern University A & M College
Baton Rouge, LA11.2024
High School diploma -
Redemptorist High School
Baton Rouge, LA05.2012
Skills
- Insurance Verification
- Multi-line Phone Systems
- Office Administration
- Outside Sales
- Performance Management
- Billing
- QuickBooks
- Word
- Excel
- PowerPoint
- Medical Office Experience
- Medical Terminology
- Intake Experience
References
References provided upon request
Timeline
FC Associate I
Amazon
06.2024 - Current
Owner
The Brazier Academy
12.2021 - Current
Office Coordinator
Sage Rehabilitation Outpatient & Day Neuro
02.2020 - 12.2021
Beverage Server
Wyndham Garden Inn
03.2019 - 02.2020
Front Desk Manager/Sales
Holiday Inn
11.2017 - 03.2019
Cash Wrap Lead
Victoria’s Secret
01.2014 - 01.2015
Bachelor’s - Psychology
Southern University A & M College
High School diploma -
Redemptorist High School