Summary
Overview
Work History
Education
Skills
Education
Contact
Timeline
Generic

Jaleesa Brooks

Inglewood,CA

Summary

Proven track record in enhancing guest experiences and streamlining kitchen operations, notably at LAX Airport. Skilled in customer service and cash handling, adept at resolving complaints and ensuring service excellence. Demonstrated ability to improve efficiency and adhere to safety protocols, contributing significantly to operational success.

Overview

6
6
years of professional experience

Work History

Guest Service Attendant

LAX Airport
Los Angeles, CA
10.2024 - Current
  • Resolved discrepancies between actual charges incurred by customers versus expected charges listed on registration cards.
  • Processed payments accurately and efficiently using cash register systems.
  • Responded calmly and professionally to guest complaints, resolved issues promptly, escalated to management when necessary and contacted emergency responders when required.

Belt Operator

Federal Express, FedEx
Los Angeles, CA
08.2023 - 07.2024
  • Troubleshot mechanical issues quickly, resolving problems efficiently to minimize impact on production schedules.
  • Maintained an up-to-date understanding of industry best practices for conveyor systems, applying this knowledge proactively.
  • Ensured compliance with local regulations and company policies regarding belt operations and safety protocols.

Sales Merchandiser

Frito-Lay
Torrance, CA
08.2022 - 12.2022
  • Built product displays and placed appropriate signage for merchandise.
  • Monitored stock to maintain sufficient quantity of featured product.
  • Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
  • Scanned shelves and product cases for expired stock to discard outdated items.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.

Bistro Supervisor

Hilton Los Angeles Airport
Los Angeles, CA
02.2020 - 07.2022
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Prepared variety of foods according to exact instructions and recipe specifications.

Kitchen Supervisor

Sodexo Loyola University
Los Angeles, CA
09.2018 - 01.2020
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Collaborated with server trainees to promptly resolve potential customer concerns.

Education

High School Diploma -

Compton High School
Compton, CA
06.2008

Skills

  • Customer Service
  • Kitchen Operations
  • Guest relations expertise
  • Cash handling experience

Education

Compton, CA

Contact

Inglewood, CA 90303

Timeline

Guest Service Attendant

LAX Airport
10.2024 - Current

Belt Operator

Federal Express, FedEx
08.2023 - 07.2024

Sales Merchandiser

Frito-Lay
08.2022 - 12.2022

Bistro Supervisor

Hilton Los Angeles Airport
02.2020 - 07.2022

Kitchen Supervisor

Sodexo Loyola University
09.2018 - 01.2020

High School Diploma -

Compton High School

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Jaleesa Brooks