Jaleesa Clark
Richmond
Summary
Diligent Administrative Specialist with experience coordinating program operations and administrative tasks to ensure efficient workflow. Utilizes organizational skills and effective communication to support team objectives. Knowledge of managing schedules, coordinating events, and fostering collaboration among team members. Seeking to leverage my skills to contribute to the Bar Association of San Francisco’s mission and support CLE program operations.
Overview
10
10
years of professional experience
Work History
Program Assistant
Seneca Family Of Agencies
12.2021 - Current
- Manage multiple priorities including coordinating the Program Director’s calendar and maintaining office schedules to ensure smooth daily operations.
- Provide comprehensive support for large-scale events, overseeing logistics such as venue booking, catering arrangements, and audiovisual setups for 12 all-staff meetings and 6 special events annually.
- Support budget management for events, including vendor payments, and ensured compliance with internal guidelines.
- Communicate effectively across departments to coordinate event planning and logistics, driving efficient collaboration and project execution.
- Draft reports and correspondence to streamline communication and distribute important information within the organization.
Customer Service Lead
Title Nine Sports
01.2019 - 11.2021
- Managed front desk operations, providing high-quality customer service by addressing inquiries and resolving issues with professionalism.
- Developed and implemented policies to improve service efficiency and customer satisfaction.
- Tracked customer interactions using CRM software, ensuring timely resolution of issues and consistent follow-up.
Event Assistant
CSLEE (Mills College)
05.2015 - 05.2016
- Participated in pre-event planning meetings, providing input on event themes and strategies for success.
- Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
- Coordinated logistics for student-focused events, including scheduling, catering, and equipment bookings to ensure seamless execution.
- Created promotional materials and managed event registration, resulting in a 5% increase in student participation.
- Collaborated with vendors, staff, and stakeholders to ensure clear communication and successful program delivery.
Education
Bachelor of Arts - Child Development
Mills College
Oakland, CA05-2017
Skills
- Event Coordination: Extensive experience planning and executing events, managing event logistics, registrations, payments, and ensuring all materials are prepared and distributed
- CLE Compliance & Legal Programming: Familiar with handling event compliance requirements, data management, and ensuring regulatory standards are met
- Customer Service Excellence: Proven ability to handle inquiries, resolve issues, and provide responsive support to participants, attorneys, and team members
- Data Management & Record Keeping: Skilled in managing databases, tracking attendance, and processing payments accurately
- Communication: Strong writing, proofreading, and verbal communication skills, ensuring clear, professional interaction with diverse stakeholders
- Technology Proficiency: Proficient in Microsoft Office Suite, Google Suite, and CRM software; capable of working with databases and managing records
Timeline
Program Assistant
Seneca Family Of Agencies
12.2021 - Current
Customer Service Lead
Title Nine Sports
01.2019 - 11.2021
Event Assistant
CSLEE (Mills College)
05.2015 - 05.2016
Bachelor of Arts - Child Development
Mills College
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