Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jaleesa Dixon

Mobile,AL

Summary

Highly motivated and dedicated with 10+ years of experience in customer service skills and knowledge. 5+ years in clinical and clerical skills from a healthcare background. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.

Overview

14
14
years of professional experience

Work History

Ascension

Express Employment
Mobile, AL
10.2021 - Current
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Reviewed and updated account information in company computer system.
  • Sanitized workstations and instruments to avoid cross-contamination.
  • Prepared laboratory equipment and instrumentation required for tests, research, process or quality control.

Pilot Catastrophre

Auto Adjuster
Mobile, AL
09.2021 - 10.2021
  • Handled the investigation total loss vehicles
  • Approved or denied repair estimates that an appraiser writes.
  • Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.
  • Recommended settlement offers and negotiated payment arrangements.
  • Reviewed data to verify validity of claims and determine case management actions.

Clinic Manager

First Choice First Healthcare
Raymond, MS
10.2018 - 09.2021
  • Ensured the clinic was run effectively and smoothly on a day-to-day basis.
  • Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
  • Oversaw ordering, purchasing and maintenance of clinical equipment.
  • Managed clinical budgets, billing systems and insurance negotiations.
  • Implemented policy changes and communicated information and procedures through organizational staff meetings.
  • Supervised internal and external communications by answering queries and complaints.

Patient Access

Merit Health Central
Jackson, MS
10.2014 - 06.2018
  • Arranged efficient and orderly admission of patients
  • Distribute appropriate information to ancillary departments
  • Collect co-pays and deductibles from patients
  • Interview incoming patients or representatives and enter information required for admission into a computer database.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Verified demographics and insurance information to register patients in computer system.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Assembled registration paperwork and placed identification bands on patient.
  • Communicated financial obligations to patients and collected fees at time of service.

Administrative Assistant

Merit Health River Region
Vicksburg, MS
05.2011 - 06.2015
  • Assisted Clinical Director by handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies
  • Using computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research
  • Greet and assist visitors
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Directed customer communication to appropriate department personnel.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.

Call Center Representative

Xerox
Madison, MS
08.2010 - 05.2011
  • Managed large amounts of inbound and outbound calls in a timely manner for Medicare Part D while following call center scripts
  • Identified each customer's need, clarified information, researched every issue and provided solutions.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Documented conversations with customers to track requests, problems and solutions.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Reviewed customer account information to determine current issues and potential solutions.

Education

MBA - Business Administration

Belhaven University
Jackson, MS
05.2021

Bachelor of Science - Healthcare Administration

Jackson State University
Jackson, MS
12.2018

Associate of Arts - General Studies

Hinds Community College
Utica, MS
05.2013

Skills

  • Data management
  • Active listening
  • Relationship building
  • Computer skills
  • Conflict resolution
  • Time Management
  • Clerical
  • Leadership
  • Supervision
  • Working collaboratively
  • Communication
  • Decision-making

References

Denice Wilson- Nurse Practitioner- First Choice Family Healthcare 601-813-6663

Brittany Lomax- Supervisor of Patient Access- Merit Health Central MS 601-940-0032/ 601-376-1000

Larry Pendleton- Manager- Pilot Catastrophe 985-960-2075

Stacey Stewart- Recruiter- Express Employment 251-308-7779

Timeline

Ascension

Express Employment
10.2021 - Current

Pilot Catastrophre

Auto Adjuster
09.2021 - 10.2021

Clinic Manager

First Choice First Healthcare
10.2018 - 09.2021

Patient Access

Merit Health Central
10.2014 - 06.2018

Administrative Assistant

Merit Health River Region
05.2011 - 06.2015

Call Center Representative

Xerox
08.2010 - 05.2011

MBA - Business Administration

Belhaven University

Bachelor of Science - Healthcare Administration

Jackson State University

Associate of Arts - General Studies

Hinds Community College

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Jaleesa Dixon