Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Work Preference
Work Availability
Quote
Software
Languages
Interests
Timeline
5c
Jaleesa Hendking

Jaleesa Hendking

Lorain,OH

Summary

Human Resources professional with proven track record of driving organizational success through strategic HR initiatives and talent management. Strong focus on team collaboration, achieving results, and adapting to changing needs. Effective business acumen, problem-solving, data analysis, implementation, project management, and critical evaluation skills. Point person for HR analytics, talent attraction, engagement and retention, HR business partnership, and performance management strategies. Expertise in employee relations, recruitment, performance management, and compliance. Known for excellent communication skills, reliability, and fostering positive workplace culture.

Overview

16
16
years of professional experience
8
8
Certification
6
6
years of post-secondary education

Work History

Senior HR Director (part-time advisory role)

Earnertainment Co-op
10.2024 - Current
  • Providing guidance to the executive leadership team, building and leading the HR team by guiding HR processes, policies, and programs that align with the company mission and values
  • Oversight of all HR functions, including talent acquisition, organization development, performance management, employee relations, strategy, HR technology, and compliance
  • Implemented policies and procedures to ensure compliance with federal, state, and company regulations.
  • Streamlined HR processes for increased efficiency and improved service delivery.
  • Structured compensation and benefits according to market conditions and budget demands.

Lead Project Manager (part-time graduate work)

Greater Baltimore Chamber of Commerce
09.2024 - 03.2025
  • Primary client liaison and project manager for a strategic organizational change initiative to engage and retain Chamber members
  • Carefully organized sub-teams to tackle research, analysis and intervention strategies
  • Built implementation and evaluation plan that was feasible to suit the needs of the organization and grow membership
  • Managed project budget, task delegation, deadlines/schedules, and deliverables

Workforce Manager & Lead Talent Business Partner

CGI
02.2022 - 06.2024
  • Lead talent and workforce manager for M&A project where I supported 90 employees in 5 countries, across 2 business units and advised on development of employee resumes, career outlook, development opportunities and any necessary learning plans
  • Planned employee new assignments, succession planning, and development paths
  • Managed, maintained and presented talent planning metrics and reports
  • Designed and facilitated initiatives for engagement and internal talent mobility
  • As a Lead Talent Business Partner, I was responsible for the entire Great Lakes Region's long- and short-term talent strategy
  • This included forecasting and full life cycle recruitment as well as oversight over onboarding, orientation and training plans, and immigration
  • Accomplishments include:
  • Built and trained a recruitment team of 8 recruiters
  • Operated as Interim TA Manager for 3 months prior to org restructure
  • Managed high volume, fast-paced TA environment with 78 active open roles
  • Responsible for analysis & reporting of TA metrics and leadership updates
  • Led weekly Leadership and VP Banking update meetings
  • Assesses recruiting channels and implemented improvements to elevate performance

Senior HR Consultant (contract role)

JP Morgan Chase
10.2021 - 02.2022
  • Focused on talent operations and HR process improvement projects
  • Implement new sourcing, interviewing, and onboarding practices aligned with regional goals
  • Designed and analyzed candidate and employee feedback surveys and proposed changes to top leadership

Senior Consultant & College Program Manager

Thomas Thor Associates
07.2019 - 10.2021
  • In this role I worked with the NA President to establish new HR policies and Talent Acquisition strategies
  • I was the lead for our DE&IB and Employee Health/Well-being programs for North America BU while also being a Client account manager and directed the North America Intern Program Manager including budget, compensation analysis, recruiting, sourcing and college partnerships
  • Key accomplishments include:
  • Placed 21 Direct hires in first 6 months at multiple levels: CEO, VP, Director, PM, engineering and individual contributors
  • Managed multiple client accounts and designed talent strategies for key clients
  • Promoted to Intern Program Manager in January 2021
  • Built and directed an HR team of 5 consultants & 4 interns
  • Managed ATS & HRIS database implementation, analysis & reporting
  • Designed, developed and implemented new hire onboarding, orientation, and training
  • Led contingent business recruitment strategy development, research and implementation
  • Led staff training on HR technologies and operations
  • Partnered with businesses during organizational restructuring efforts, assisting in workforce transformation plans and change management strategies.
  • Improved employer branding initiatives through the development of compelling job advertisements and creative social media campaigns.
  • Championed diversity initiatives within companies, fostering inclusive work environments that supported equal opportunities for all employees.
  • Delivered customized training programs to enhance employee skill sets and boost overall productivity levels within organizations.

HR Rep III (contract role)

FirstEnergy Corp
03.2016 - 07.2019
  • Fully managed recruitment, planning, reporting & training for Call Centers and Co-Op/Intern College program for whole organization
  • Lead DEI initiative & training strategies and for college program students and leaders
  • Built effective sourcing and recruiting strategies to align with company goals
  • Hired 150 personnel over 12 months
  • Served as a liaison between employees and management, facilitating open dialogue to address common concerns effectively.
  • Facilitated student and business unit events, performance management, succession planning and training
  • Operated as key business partner to employees, managers, directors and senior leaders to promote HR practices and strategies and enable delivery of specific, measurable business goals.
  • Spearheaded recruiting activities by representing company at job fairs, drafting offer letters, initiating background checks and conducting orientations.
  • Oversight of contingent to FTE Conversion process for 3 Call Centers
  • Experience with SAP, SuccessFactors, onboarding, training, and compensation analysis
  • Streamlined recruitment processes for faster candidate selection and onboarding.

HR Specialist

Park Place Technologies
03.2014 - 03.2016
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
  • Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
  • Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
  • Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
  • Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
  • Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
  • Coordinated employee training programs to boost skills development and improve overall performance.
  • Streamlined recruitment processes, expediting the hiring of qualified candidates.

Education

Master of Science - Industrial And Organizational Psychology

University Of Maryland
02.2024 - Current

Bachelor of Arts - Psychology, Anthropology

Case Western Reserve University
08.2006 - 08.2011

SHRM Learning System HR management course -

Kent State University
01.2019

Skills

  • People & HR Analytics
  • Organizational Design and Development
  • Change Management
  • Project Management
  • Performance Management & Succession Planning
  • Compensation, Job and Talent Analysis
  • Talent Acquisition & Management
  • Compliance & Employment Law
  • Employee Relations and Investigations
  • Employee Experience, Engagement and Retention
  • Benefits, Payroll, and Policy Administration
  • MS Office Suite
  • SuccessFactors
  • SharePoint
  • PowerBI
  • SPSS
  • SmartSheets
  • Workday
  • Bullhorn & CATS
  • Njoyn & RMS
  • SAP
  • Taleo
  • ADP/Workforce Now
  • OnBase
  • PeopleFluent
  • ASPIRE
  • Oracle

Accomplishments

  • Collaborated with team of 25 in the development of ATS/HRIS implementation and training.
  • Used Microsoft Excel and Smartsheets.com to foster effective project management of 22 person project team.
  • Achieved 100% co-op conversion rate by completing leading succession planning, training and performance management with accuracy and efficiency.
  • Supervised team of 8 staff members.

Certification

  • SHRM- Senior Certified Professional, 01/01/19
  • Certified Strategic HR Leader
  • Certified HR Business Partner
  • Certified HR Org Development Practitioner
  • Certified HR Reporting Specialist
  • Certified People Analytics Specialist
  • Certified Talent Acquisition Specialist
  • Certified Diversity Recruiter, 01/01/15 - 12/31/22

Affiliations

  • SIOP (Society of Industrial & Organizational Psychology)
  • SHRM (Society for HR Management)
  • Cleveland SHRM and Cleveland State University Ambassador Committee member
  • OCEA (Ohio Cooperative Education Association) member
  • Zumba Instructor Network member
  • Nichols Reunion Planning Committee- VP & Treasurer

Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceWork from home optionTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekPaid time offPersonal development programs

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Character cannot be developed in ease and quiet. Only through experience of trial and suffering can the soul be strengthened, ambition inspired, and success achieved.
Helen Keller

Software

SPSS

Microsoft Office

PowerBI

Smartsheets

Workday

ADP

Successfactors

SAP

Canva

Mondaycom

Google Docs/Sheets

Languages

English
Native or Bilingual
american sign language

Interests

Zumba

Industrial and Organizational Psychology

Gardening

Project Management

Baking & Cooking

Exercise

Traveling

Timeline

Senior HR Director (part-time advisory role)

Earnertainment Co-op
10.2024 - Current

Lead Project Manager (part-time graduate work)

Greater Baltimore Chamber of Commerce
09.2024 - 03.2025

Master of Science - Industrial And Organizational Psychology

University Of Maryland
02.2024 - Current

Workforce Manager & Lead Talent Business Partner

CGI
02.2022 - 06.2024

Senior HR Consultant (contract role)

JP Morgan Chase
10.2021 - 02.2022

Senior Consultant & College Program Manager

Thomas Thor Associates
07.2019 - 10.2021

HR Rep III (contract role)

FirstEnergy Corp
03.2016 - 07.2019

HR Specialist

Park Place Technologies
03.2014 - 03.2016

Bachelor of Arts - Psychology, Anthropology

Case Western Reserve University
08.2006 - 08.2011

SHRM Learning System HR management course -

Kent State University

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Jaleesa Hendking