Jaleesa Jackson
Nashville,TN
Summary
Experienced and dedicated professional seeking a challenging position where I can further develop and utilize my extensive experience. I aim to contribute my valuable knowledge and skills to support the growth and success of a company in a dynamic field.
Overview
22
22
years of professional experience
Work History
Teacher
Metro Nashville Public Schools
01.2018 - Current
- Establish clear learning objectives and communicate expectations to students.
- Assess student progress through various formative and summative assessment methods.
- Provide timely and constructive feedback to students to support their academic growth.
- Foster a supportive and inclusive classroom environment that promotes respect and collaboration.
- Manage classroom behavior and implement effective discipline strategies when necessary.
- Collaborate with colleagues to develop and align curriculum standards and assessments.
- Communicate regularly with parents and guardians regarding student progress and academic concerns.
- Participate in professional development opportunities to enhance teaching practices and stay current with educational trends and research.
- Engage in reflective practice to continually improve teaching effectiveness and student outcomes.
Insurance Specialist
American Home Patient
09.2016 - 01.2017
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Maintained high standards of customer service by building relationships with clients.
Quality Assurance Specialist
American Home Patient
12.2015 - 09.2016
- Inspect orders and supporting documentation to ensure compliance with regulatory requirements and company standards.
- Review patient records, prescriptions, and insurance information to verify accuracy and completeness.
- Coordinate the correction and resubmission of paperwork returned by the Billing Department as non-compliant.
- Communicate with healthcare providers, patients, and insurance companies to obtain missing or corrected information as needed.
- Conduct quality checks on each CPAP order prior to shipment to ensure accuracy and patient eligibility.
- Maintain detailed records of order inspections, corrections, and communications for auditing purposes.
- Collaborate with supervisors and team members to identify areas for process improvement and implement solutions.
- Provide training and support to staff members on quality assurance protocols and best practices.
- Stay informed about changes in regulatory requirements and industry standards related to CPAP equipment and supplies.
- Participate in internal and external audits to ensure compliance with quality standards and regulations.
Customer Care Assistant
ACS
05.2006 - 03.2012
- Respond to customer inquiries and complaints via phone, email, or chat in a timely and professional manner.
- Utilize computerized systems and databases to access customer information, product details, and troubleshooting guides.
- Actively listen to customers' concerns, assess their needs, and provide appropriate solutions or recommendations.
- Assist customers with placing orders, processing returns, and resolving billing issues accurately and efficiently.
- Follow standard scripts and procedures to address common inquiries and ensure consistency in service delivery.
- Gather relevant information from customers to accurately document and escalate complex issues to appropriate departments or supervisors.
- Educate customers about product features, services, and promotions to enhance their overall experience and satisfaction.
- Demonstrate empathy and patience when handling challenging situations or irate customers, striving to turn negative experiences into positive outcomes.
- Collaborate with cross-functional teams, including sales, technical support, and billing, to resolve customer issues and improve overall service delivery.
- Adhere to company policies and procedures regarding customer interactions, privacy, and data security to maintain compliance and trust.
Third Key Holder
Claire's Boutique
05.2002 - 08.2005
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices.
- Managed cash register operations accurately, ensuring timely transactions and minimal errors.
- Opened and closed the store according to established protocols, ensuring the safety of all employees and assets.
- Coordinated staff scheduling to ensure adequate coverage during peak hours without exceeding labor budgets.
- Enhanced store security by closely monitoring inventory levels and promptly reporting any suspicious activity.
- Oversaw the processing of shipments, verifying accuracy of delivered items against purchase orders and invoices.
Education
Master of Science - Elementary Education
Tennessee State University
Nashville, TN05.2015
Bachelor of Arts - Interdisciplinary Studies
Tennessee State University
Nashville, TN12.2011
Skills
- Comprehensive expertise in education, with over 11 years dedicated to teaching and executing curriculum plans effectively
- Seasoned professional with 10 years of hands-on experience in delivering exceptional customer service, both in telecommunications and face-to-face interactions
- Proficient in a wide range of computer applications, including Microsoft Word, Excel, Access, PowerPoint, and Outlook Express Skilled in navigating Microsoft Windows XP and Microsoft Office XP Professional
- Meticulous attention to detail and a conscientious approach to tasks, ensuring thoroughness and accuracy in all endeavors
- Demonstrated ability to prioritize tasks effectively, with a keen eye for detail and exceptional organizational skills
- Proven problem-solving abilities and adept at conducting comprehensive research to address challenges effectively
- Experienced in training, mentoring, and managing individuals, fostering growth and development within teams
- Quick to grasp the functionality of systems, enabling efficient and effective support to end-users
- Skilled in collaborating with diverse groups, establishing rapport, and cultivating lasting relationships
- Excellent verbal and written communication skills, coupled with the ability to manage multiple high-priority tasks seamlessly
Timeline
Teacher
Metro Nashville Public Schools
01.2018 - Current
Insurance Specialist
American Home Patient
09.2016 - 01.2017
Quality Assurance Specialist
American Home Patient
12.2015 - 09.2016
Customer Care Assistant
ACS
05.2006 - 03.2012
Third Key Holder
Claire's Boutique
05.2002 - 08.2005
Master of Science - Elementary Education
Tennessee State University
Bachelor of Arts - Interdisciplinary Studies
Tennessee State University