Jaleesa Lewis
Houston,Tx
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
18
18
years of professional experience
Work History
Dealer experience specialist
Percepta
09.2019 - Current
- Provide an exceptional dealer experience with a focus on building a relationship of trust and enthusiasm while guiding the dealership from their initial contact through case resolution
- Act as a resource of all product knowledge and service support
- Actively listens to the dealership while controlling the interaction to lead the dealership in a professional and efficient manner
- Act as a liaison between customer, service support, and dealership by following up to ensure case satisfaction
- Be responsible for handling inbound dealer calls in a helpful, courteous, and professional manner, displaying knowledge and concern for their needs
- Be responsible for handling emails
- Exhibit strong follow up and organizational skills, in both verbal and written communication
- Be responsible for resolving customer issues using all available resources, including Dealers (i.e
- Service Personnel, Subject Matter Experts (SMEs), Leadership, and Field Service Engineers)
- Return all email and voice mail messages promptly and follow up with customers and dealers as committed
- Be responsible for documenting all interactions
- When necessary, use applicable customer satisfaction tools to resolve customer/dealership issues tools include financial assistance, service plans, payments, and maintenance plans
- Meet specified goals as set forth by management
- Provide feedback to management for the continued and improved performance of the department to foster positive results and growth
- Work as a team player - assist other team members when in need of support
- Perform other duties as assigned
- Handle Case Management, which includes: Practical application of time management is critical as specialists will focus on handling cases from initial concern to resolution
Service Coordinator
Trillium
08.2018 - 09.2019
- Serve as the frontline for customer calls and or service requests
- Providing support to the operations and IT teams by identifying and communicating the cause of the issues at the stations
- Routinely monitor stations to proactively identify equipment issues and address them before a customer recognize them
- To maintain a log of customer calls and complaints while on shift
- Manage 'OPEN' concerns due to customers complaints to see if mechanics have resolved the issue in a timely fashion an 'CLOSE' out the ticket(s) and possibly notify the customers that the issue is now resolved
CVS Cashier
Cvs pharmacy
01.2018 - 06.2018
- Answer incoming calls, and answer customers questions
- Assist customers with locating products in the store
- Ringing up purchases and processing payments
- Face the entire store, stock the shelves
Customer Service Represenative
Geico
09.2016 - 03.2017
- Answer incoming calls
- Assist customers with making payments
- Add vehicles to their policy, as well as making changes to their policy if requested
- Show excellent customer services to every customer on every call
CSR #1 /SME /Team Lead/ Scheduler
Sutherland Global
10.2014 - 05.2016
- Trained 300 new hires on the Veteran Choice Program
- Supervised 18 employees' daily
- Answered/transferred 80 incoming phone calls for Veteran's medical services daily
- Assisted veterans in finding the correct agencies
- Trustworthy; managed team when the manager was absent
- Answered 20 supervisor calls daily; assisted dissatisfied customers
- Supported team by answering tough questions and calls
- Timely scheduled veteran's doctors' appointments; reduced appointment wait time by 90%
Assistant Manager
Lids Locker Room
09.2014 - 06.2015
- Accurately posted weekly payroll for 6 employees
- Assisted customers finding merchandise and making purchases
- Responsible for inventorying and ordering assets for replenishment of merchandise
- Cross-referenced incoming merchandise shipping labels from manufacturer
- Accurately stocked assets against assigned locations
- Ensured good housekeeping; maintained clean work area and throughout store
Cashier
Kroger Grocery
08.2014 - 09.2014
- Provided world-class customer service with a smile
- Assisted customers loading/unloading of grocery items
- Scanned 30 items per minute (IPM)/12,000 of items daily
- Accurate accountability of funds; till never short
- Helped customers with their shopping needs
Customer Service Representative
Xerox Corporation
05.2014 - 08.2014
- Answered phones and assisted customers with concerns
- Troubleshot mobile devices for problems/found and fix device issues
- Provided customers with great service
Head Cashier & Assistant Manager
Sprouts Farmer's Market
07.2013 - 05.2014
- Strong attention to detail; responsible for accurate count of 8 tills per night
- Conducted money sweeps every 2 hours/collected over $500 each sweep
- Assisted customers with finding items, returns and/or complaints
- Managed cashiers and registers to ensure limited customer wait time
Infant Room Teacher
Kidzville Learning Academy
10.2012 - 03.2013
- Responsible for hourly diaper changes
- Feed children lunch and laid them down for nap time
- Taught motor and cognitive skills to infants/toddlers through role play and activities
- Ensured safety, proper care and feeding of children
Cashier
HEB Grocery Stores
12.2008 - 01.2010
- Made delicious fresh baked goods daily
- Answered customer calls and took orders
- Checked customer's groceries at the register
- Assisted customers in locating items in the store
Hostess
Wings N' More
03.2008 - 12.2008
- Greeted customers and seated them to eat
- Answered phones to take to-go orders
- Responsible for cleanliness of store front
Cashier & Gas Station Attendant
HEB Grocery Stores
04.2007 - 03.2008
- Checked out customer's groceries at the register
- Provided great customer service with a smile every day
- Over watched gas pumps and assisted customers
- Helped customers pump gas if needed
Education
High school or equivalent -
Elsik High School
Houston, TX05.2007
Skills
- Memory retention
- Dependability
- Excellent customer service
- Problem-solving
- Time management
- Attention to detail
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Dealer experience specialist
Percepta
09.2019 - Current
Service Coordinator
Trillium
08.2018 - 09.2019
CVS Cashier
Cvs pharmacy
01.2018 - 06.2018
Customer Service Represenative
Geico
09.2016 - 03.2017
CSR #1 /SME /Team Lead/ Scheduler
Sutherland Global
10.2014 - 05.2016
Assistant Manager
Lids Locker Room
09.2014 - 06.2015
Cashier
Kroger Grocery
08.2014 - 09.2014
Customer Service Representative
Xerox Corporation
05.2014 - 08.2014
Head Cashier & Assistant Manager
Sprouts Farmer's Market
07.2013 - 05.2014
Infant Room Teacher
Kidzville Learning Academy
10.2012 - 03.2013
Cashier
HEB Grocery Stores
12.2008 - 01.2010
Hostess
Wings N' More
03.2008 - 12.2008
Cashier & Gas Station Attendant
HEB Grocery Stores
04.2007 - 03.2008
High school or equivalent -
Elsik High School
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