Jaleesa Lewis
Manager,supervisor
Katy,TX
20
years of professional experience
Customer service professional guiding frontline support through calm issue resolution, clear communication, and consistent follow-up in retail store operations. Supports team performance by handling escalated member concerns for 6+ team members per shift, documenting interactions accurately, and keeping service standards steady across busy shifts. Brings the coordination and coaching discipline expected in Customer Service Team Lead roles.
Work History
Famous footwear
5 Months- Supervised daily store operations, supporting smooth opening, closing, and floor coverage.
- Assisted customers with product selection, fit questions, and purchase decisions in a courteous manner.
- Maintained merchandise presentation, keeping displays organized, stocked, and ready for shoppers.
- Handled customer complaints with patience, helping de-escalate concerns and protect store service standards.
Associate
6 Months- Handled cash register operations and balanced till counts at the end of each shift.
- Provided friendly customer service while answering product and store policy questions.
- Restocked shelves and organized merchandise to keep displays neat and accessible.
- Maintained a clean checkout area and followed daily store opening and closing procedures.
MEMBER SERVICES REPRESENTATIVE
11 Months- Navigate multiple systems to research account details and update member records in real time.
- Document interactions accurately to support continuity, audit readiness, and consistent member service.
- Maintain HIPAA compliance and protect confidential information while meeting service quality expectations.
DEALER EXPERIENCE SPECIALIST
5 Years 7 Months- Built trust with dealerships through professional communication, attentive listening, and clear guidance from intake to resolution.
- Documented interactions accurately and followed up promptly on emails and voicemails to maintain case continuity.
- Collaborated with SMEs, leadership, and field service engineers to solve complex customer issues using available resources.
SERVICE COORDINATOR
1 Year 1 Month- Served as frontline contact for customer calls and service requests, delivering responsive support throughout each shift.
- Partnered with operations and IT teams to identify station issues and communicate root causes clearly.
- Monitored stations proactively to spot equipment problems early and address them before customers noticed.
CVS CASHIER
5 Months- Assisted customers in locating products throughout the store and provided clear, courteous service.
- Replenished shelves and faced merchandise to keep the store organized and ready for shoppers.
- Balanced register duties with stocking tasks while maintaining accuracy in a fast-paced retail setting.
CUSTOMER SERVICE REPRESENATIVE
6 Months- Answered incoming calls and resolved routine customer questions using clear, professional communication.
- Supported payment requests and account updates with reliable time management across high-volume interactions.
- Added vehicles to policies and completed requested coverage changes with careful problem solving.
CSR #1 /SME /TEAM LEAD/ SCHEDULER
1 Year 7 Months- Trained 300 new hires on the Veteran Choice Program and reinforced service standards across the team.
- Supervised 18 employees daily and provided steady coverage when the manager was absent.
- Answered and transferred 80 incoming phone calls daily for veteran medical services with accuracy and urgency.
- Answered 20 supervisor calls daily and supported dissatisfied customers through calm escalation handling.
- Scheduled veteran doctor appointments, reducing appointment wait time by 90% through timely coordination.
- Directed veterans to the correct agencies and resources based on their service needs.
- Supported the team by answering tough questions and keeping call flow moving during busy periods.
ASSISTANT MANAGER
9 Months- Processed weekly payroll for 6 employees accurately and on schedule.
- Managed inventory and ordered replenishment stock to maintain product availability.
- Cross-checked incoming shipping labels against manufacturer records to verify deliveries.
- Stocked merchandise in assigned locations with accuracy and organized displays for easy access.
CASHIER
1 Month- Scanned 30 items per minute (IPM)/12,000 items daily while maintaining fast, accurate checkout flow.
- Maintained accurate cash accountability and kept the till balanced throughout each shift.
- Provided friendly customer service to support a smooth, positive checkout experience.
- Assisted customers with loading and unloading groceries, keeping the front end organized and moving.
- Helped customers with shopping needs by answering questions and directing them to the right items.
CUSTOMER SERVICE REPRESENTATIVE
3 Months- Delivered courteous customer support, maintaining a professional tone while addressing concerns and service questions.
- Troubleshot mobile devices, identified basic hardware and software issues, and walked customers through practical fixes.
- Applied time management and attention to detail to stay organized and support accurate, timely call handling.
HEAD CASHIER & ASSISTANT MANAGER
10 Months- Audited 8 tills nightly for closing accuracy and balanced cash drawers before handoff.
- Conducted money sweeps every 2 hours, collecting over $500 each sweep while maintaining secure cash flow.
- Helped customers locate items, process returns, and resolve complaints with a service-focused approach.
- Directed cashiers and register coverage to reduce wait times during peak store traffic.
- Maintained detailed cash-handling standards and dependable nightly procedures in a fast-paced retail setting.
INFANT ROOM TEACHER
5 Months- Taught motor and cognitive skills through role play and age-appropriate activities.
- Maintained safety, proper care, and feeding routines for infants and toddlers throughout the day.
- Coordinated daily classroom transitions between play, meals, and rest periods with consistent attention.
CASHIER
1 Year 1 Month- Prepared fresh baked goods daily to support store presentation and product availability.
- Assisted customers in locating items throughout the store and resolved basic questions.
- Maintained dependable checkout service while applying strong attention to detail during transactions.
HOSTESS
9 Months- Greeted guests promptly and created a friendly first impression at the front of the restaurant.
- Maintained a clean front store area, including entryways and host stand surfaces, throughout each shift.
- Coordinated table flow with staff to support smooth service during busy meal periods.
CASHIER & GAS STATION ATTENDANT
11 Months- Delivered friendly customer service with a positive attitude throughout each shift.
- Monitored gas pumps and responded quickly to customer needs on the forecourt.
- Helped customers pump gas when needed and kept service moving smoothly.
Education
High school or equivalent
Skills
Time management
Attention to detail
Problem solving
Member service support
Claims and benefits support
Eligibility verification
Case management
Coaching and feedback
Call queue management
Escalation resolution
HIPAA compliance
Multi-system navigation
Knowledge base management
Store operations
Work Authorization - Work Permit
Authorized to work in the US for any employer
Timeline
Famous footwear
Manager,supervisor
05.2026 - 10.2026Read More
Associate
7eleven
03.2026 - 09.2026Read More
MEMBER SERVICES REPRESENTATIVE
Sagility
04.2025 - 03.2026Read More
DEALER EXPERIENCE SPECIALIST
Percepta
09.2019 - 04.2025Read More
SERVICE COORDINATOR
Trillium
08.2018 - 09.2019Read More
CVS CASHIER
Cvs pharmacy
01.2018 - 06.2018Read More
CUSTOMER SERVICE REPRESENATIVE
Geico
09.2016 - 03.2017Read More
CSR #1 /SME /TEAM LEAD/ SCHEDULER
Sutherland Global
10.2014 - 05.2016Read More
ASSISTANT MANAGER
Lids Locker Room
09.2014 - 06.2015Read More
CASHIER
Kroger Grocery
08.2014 - 09.2014Read More
CUSTOMER SERVICE REPRESENTATIVE
Xerox Corporation
05.2014 - 08.2014Read More
HEAD CASHIER & ASSISTANT MANAGER
Sprouts Farmer's Market
07.2013 - 05.2014Read More
INFANT ROOM TEACHER
Kidzville Learning Academy
10.2012 - 03.2013Read More
CASHIER
HEB Grocery Stores
12.2008 - 01.2010Read More
HOSTESS
Wings N' More
03.2008 - 12.2008Read More
CASHIER & GAS STATION ATTENDANT
HEB Grocery Stores
04.2007 - 03.2008Read More
Elsik High School
High school or equivalent
Read More