Jaleesa Rivas
Mesa,AZ
Summary
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
9
9
years of professional experience
Work History
Senior Account Manager
TEKsystems
08.2020 - Current
- Hybrid work environment
- Serve as lead point of contact for all Staffing needs for the Financial Services Division in the greater phoenix area specifically Customer Support and Office Administration
- Build and maintain strong, long-lasting client relationships through business development model which is cold calls, LinkedIn, lunches, dinners, and email communication.
- Achieved weekly metrics of setting 10 client meetings and 150 attempted contacts.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors, managers, HR, and directors
- Negotiated favorable contract terms with suppliers/vendors on behalf of clients while maintaining strong relationships with them at the same time.
- Quarterly sales results and annual forecasts)
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Manage and develop SRC recruiters
- Perform employee reviews and assessments for recruiters
- Submission and verification of all Onboarding details and documents for new accounts
- Subcommittee Lead of Employee resource group Bridge voluntary led group that serves as a resource for members of the organization to foster diverse and inclusive work group
- Attended monthly sales meetings and quarterly sales trainings.
- Regularly updated sales forecasts based upon current pipeline status/anticipated deal closures, allowing for accurate resource allocation/planning within the organization.
Resident Sales Specialist
CRS Temporary Housing Co
05.2018 - 07.2020
- Hybrid work environment
- Built rapport with customers and assessed needs from a consultative approach.
- Assisting Families with transitioning into new living environment due to loss of home due to fire, flood, or natural disaster with use of insurance policy funding
- Build strong relationships with realtors, landlords and property management companies in order to partner on facilitating a short-term lease's.
- Locate and place families in temporary housing such as single family, apartments, duplex and or hotel
- High level of negotiation, sales, administration and customer support with insurance companies and property management companies
- Distribute payment to landlords via insurance policy ALE each month for all rental cost and fees
- Maintained contact with insurance adjusters based on policy coverage and cost to provide adequate short-term housing
- Maintained claims data with the use of Sales Force
- Worked flexible hours to meet demands of catastrophe seasons and or high flood or fire seasons
- Sales and metrics driven work environment exceeding monthly goal of 15 move ins, averaging 19-29 move ins a month
Merchant Services Representative II
PayPal
03.2016 - 05.2018
- Contact center environment taking 480-55 inbound contacts daily
- Enhanced customer satisfaction by promptly addressing and resolving merchant inquiries and concerns.
- Internal promotion to Merchant support level two 11/2017
- Developed tailored recommendations for merchants based on detailed analysis of their business needs and goals.
- Merchant services support for the following: POS systems, simple web development, payroll integration systems, card readers for payment and staffing software integration, pricing, availability, and terms
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients for small business needs and services
- Resolved issues efficiently and enhanced customer satisfaction ratings
- Assessed client needs to determine and suggest relevant product solutions in alignment with small business client budgets and schedules
- Exceeded sales goals, increased revenue, and facilitated sales
- Assigned to large business accounts generating over $30,000 monthly
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Member of the Event planning committee
Education
Mesa Community College
High School Diploma -
Tempe High School
12.2007
Skills
Business Development
Schedule Management
Excellent negotiation skills
Partnership Development
Territory Management
Sales expertise
Vendor Management
Teamwork and Collaboration
CRM Systems Salesforce, HubSpot
Networking skills
Employee Mentoring
Empathy and Compassion
Staff Management
Affiliations
- Valley Young Professional's Member
- Phoenix Chamber of Commerce Member
Timeline
Senior Account Manager
TEKsystems
08.2020 - Current
Resident Sales Specialist
CRS Temporary Housing Co
05.2018 - 07.2020
Merchant Services Representative II
PayPal
03.2016 - 05.2018
High School Diploma -
Tempe High School
Mesa Community College