JALEESA ROBINSON
Herndon,VA
Summary
Office Manager highly skilled at managing complex schedules, budgeting and travel arrangements. Quality-focused Administrative Assistant committed to approaching administrative tasks with tenacity and attention to detail. SharePoint Administrator with over two years of successful experience in managing the lists and libraries and updating the sites and sub-sites. Recognized consistently for performance excellence and contributions to success in the IC. Efficient Records Management Assistant with Liberal Arts degree and 6 years of records management success. Processed over a hundreds document information requests and completed 85% of requests within required timespan. Excellent communications skills and strong work ethic leading to impressive results.
Overview
11
11
years of professional experience
Work History
SharePoint Administrator/Records Management Specialist
RDR Inc.
Chantilly, VA
05.2018 - Current
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, implementation and comprehensive support.
- Standardized job tasks and trained junior team members on industry best practices and standards.
- Made recommendations regarding information technology infrastructure overhauls.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Performed administrative duties, including updating websites and managing permissions.
- Participated in meetings to discuss new SharePoint training opportunities.
- Updating organizational charts on SharePoint sites
- Sites Collections Administrator on government's SharePoint to manage contents and the users.
- Learned some coding from creating a webpage for the customer.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Modified and maintained tools to support operations and business process creation using Adobe Acrobat, SharePoint, Excel and Access capabilities.
- Reviewed document management protocols and user activities against internal records policies and document management standards.
- Managed file archival and information retrievals.
- Prepared documents for projects in accordance with project manager, team or client specifications.
- Engaged in daily communications with internal partners and identified document-related issues that required interdepartmental cooperation.
- Adhered to established procedures for handling sensitive and classified documents to retain chain of custody integrity.
- Generated targeted correspondence to accompany transmission of outgoing document packages.
- Logged Freedom of Information Act (FOIA) requests and verified eligibility of documents for release to requestors.
- Scanned paper documents into computer and assigned identification numbers to simplify tracking process.
- Maintained department's document tracking database to follow documents' migration through processing sequence.
- Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
- Carried out in-depth needs assessments to determine document management requirements at department and individual user levels.
- Maintained legally compliant, highly secure and user-friendly content to facilitate smooth use by internal and external stakeholders.
- Created and maintained user accounts and properly routed documents for approval and training.
- Provided training to contract development teams on proper responses and areas of flexibility within contracts.
- Completed transmittal logs and stored in files for specified durations.
- Remained informed on current regulations, especially concerning research industry and document creation.
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
- Managed training courses, setup and maintenance for document control systems.
- Converted documents from one application to another.
Mission Support Adminstrator
Mantech/Welkin
Chantilly, Virginia
04.2017 - 05.2018
- Setting agendas through Outlook, managing agenda for three customers, controlling the meeting environment, tracking action items, distributing meeting minutes, and reporting to stakeholders any updates/statuses.
- Responsible for the timely and accurate reporting of data associated with task management, work plans/elements/activities, and projects.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Will serve as first point of contract for a supervisor they support to triage all requests and help streamline communications, tasks, travel, meetings and other activities. Support successful planning execution of meetings and working sessions.
- Providing support for successful accomplishment of mission objectives.
- Organized all new hire, security and temporary paperwork.
- Assessed urgency and priorities before accepting or declining appointments and meetings with Staff.
- Completed clerical tasks such as filing, copying and distributing mail.
- Followed all policies, regulations, dress codes and schedules.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Completed daily logs for management review.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Performed wide-ranging administrative, financial and service-related functions.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed Director's calendar and recommended adjustments based on demand.
Office Assistant/File Maintenance Manager
General Dynamics Information Technology
Chantilly, VA
11.2015 - 04.2017
- Performs a variety of general administrative tasks, such as preparing reports and correspondence, answering phones, filing, and sorting and distributing correspondence, in support of the day-to-day operations of an office, group or customer.
- Assisting with adjudicators with filing actions, investigations, classified information, and inquiries from other sites.
- Control the process of destroying files and creating files for the department.
- Using Windows 7 Professional on the computer for access and with Microsoft Suite, my tasks were mostly with the Microsoft Word document to copy and paste additional information for processing individuals. Using Excel to put down a count for certain categories are completed.
- Building teamwork is the key to the position because I work with three other employees and we branch from each other learning from different tasks assigned to us.
- As a part of the archiving system, we created profiles for different individuals file template for records keeping. As part of the process, we delivered files back and forth to an off-site facility as couriers for the customer.
- Handling questions from different companies over the phone and also email. Showing the pleasant and courteous demeanor.
- Flexible with time restrictions and having accuracy to critical actions for processing individuals' information.
- Handled multiple projects and daily activities to meet deadlines and developed plans to accomplish departmental and maintenance goals.
- Promoted and conducted good housekeeping to maintain clean and organized work area.
- Documented schematic and diagram changes to keep records current.
- Developed and deployed maintenance control plans to direct execution of planned preventive and predictive maintenance activities.
- Collaborated with staff in determining company engineering, maintenance and repair priorities.
- Demonstrated knowledge of and adhered to building, county and state standards and regulations.
- Maintained offices and associated real estate and improved existing facilities at competitive costs.
Security Monitor / Escort
NewAgeSystems / Boeing Company Chantilly, VA & Fort Belvoir
Fort Belvior & Chantilly, Virginia
08.2015 - 11.2015
- Responsible for escorting unclear personnel into a secure area, before entering.
- Give the customer time to sanitize or shut down there work space before entering into area.
- As an escort, I had to make sure that the unclear personnel remained in sight at all times.
- Make sure classified materials or conversations are not discussed around uncleared personnel.
- Follow regulations on electronics and other wireless devices to not be on the grounds for security protocol.
- Monitored employee activities, confirming compliance with security regulations.
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Reported irregularities such as fire and safety hazards to maintenance.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Custodian - Part Time Hire
ABM Industries
Chantilly, VA
04.2014 - 08.2015
- Clean building floors by sweeping, mopping, scrubbing, or vacuuming them.
- Service, clean, and supply restrooms.
- Follow procedures for the use of chemical cleaners and power equipment, in order to prevent damage to floors and fixtures.
- Monitor building security and safety by performing such tasks as locking doors after operating hours and checking electrical appliance use to ensure that hazards are not created.
- Move heavy furniture, equipment, and supplies, either manually or by using hand trucks.
Cashier/Customer Service Representative
PetSmart
Leesburg, VA
08.2012 - 04.2014
- Responsible for customers receiving items or help with their pets; calling for assistance when needed.
- Clean each aisle making sure its presentable and every item is in stock.
- Responsible for taking calls for any customers to answer any questions.
- Making sure returns are processed correctly and accurately.
- Greeted numerous visitors.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Collected and authorized payments of guests.
- Reviewed new promotions and monitored price changes.
- Created price tags and merchandise signs.
- Stocked, tagged and displayed merchandise as required.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Greeted customers entering store and responded promptly to customer needs.
- Processed customer refunds and exchanges according to established guidelines.
- Restocked and organized merchandise in front lanes.
Custodian
CommClean Solutions
Chantilly, VA
03.2011 - 08.2011
- Clean secure office facilities.
- Cleaning responsibilities as assigned by supervisor each day.
- Responsible for trash removal, dusting offices, coffee spots, etc.
- Clean and service restrooms.
Security Monitor/Escort
CIBER, Inc/Boeing Company
Chantilly, VA
10.2010 - 08.2011
- Responsible for escorting unclear personnel into a secure area, before entering; Also, I must always announce that there will be unclear personnel coming into the secure area, therefore, must give customer time to sanitize or shut down there work space before entering into area.
- As an escort, I had to make sure that the unclear personnel remained in sight at all times.
- Identified violators and escorted departing personnel to guard against theft of property.
- Permitted entry with escort for approved persons into secure locations.
- Monitored employee activities, confirming compliance with security regulations.
Education
Associate of Science - General Studies
Northern Virginia Community College
Manassas11.2023
Skills
- Foundations of Information Management
- Programs Record Officer (PRO)
- Filing and data archiving
- Microsoft SharePoint
- Administrative support
- Freedom of Information Act
- Records Management Systems
- Retention Schedule Management
- File Retrieval
- Privacy Act
- Project assistance
- File Maintenance
- Digital file organization
- Archive management
- Recordkeeping skills
- Data logging
Additional Information
- SECURITY CLEARANCE: TOP SECRET/SCI clearance with CI Polygraph
Accomplishments
- Developed and implemented Archiving system, which resulted in increased company efficiency and productivity. I was awarded on November 2016.
- Employee of the Month on November 2013 at PetSmart.
- Supervised team of 77 staff members.
References
Reference Available upon request
Timeline
SharePoint Administrator/Records Management Specialist
RDR Inc.
05.2018 - Current
Mission Support Adminstrator
Mantech/Welkin
04.2017 - 05.2018
Office Assistant/File Maintenance Manager
General Dynamics Information Technology
11.2015 - 04.2017
Security Monitor / Escort
NewAgeSystems / Boeing Company Chantilly, VA & Fort Belvoir
08.2015 - 11.2015
Custodian - Part Time Hire
ABM Industries
04.2014 - 08.2015
Cashier/Customer Service Representative
PetSmart
08.2012 - 04.2014
Custodian
CommClean Solutions
03.2011 - 08.2011
Security Monitor/Escort
CIBER, Inc/Boeing Company
10.2010 - 08.2011
Associate of Science - General Studies
Northern Virginia Community College
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