Jaleesa Robinson
Orangeburg,SC
Summary
Sincere and honest individual with experience in the human services field who enjoys providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
12
12
years of professional experience
Work History
Case Management Assistant
SC Progressive Living
09.2023 - Current
- Enhanced patient care by efficiently coordinating case management processes and collaborating with healthcare professionals.
- Streamlined service delivery for patients by organizing and maintaining accurate case records and documentation.
- Developed strong relationships with patients and families, providing emotional support throughout their medical journey.
- Ensured timely communication between healthcare providers, fostering a collaborative care environment for patients.
- Increased access to resources for clients by actively researching available community programs and services.
- Safeguarded patient privacy by adhering to HIPAA regulations during all aspects of case management activities.
- Participated in ongoing professional development opportunities to stay current on best practices in case management assistance.
- Maintained detailed case notes documenting each interaction with clients, ensuring a consistent approach across the care continuum.
- Attended regularly scheduled case management and staff meetings.
- Maintained up-to-date and accurate contacts and progress note records.
Associate Health Coordinator
Ascension
10.2021 - 02.2024
- Case Management and Record-keeping Services, such as client advocacy and monitoring medical cases, updating information, and providing support and valuable resources to clients about their care.
- Review of records for completeness, data entry, and protecting the security of documents to ensure confidentiality is maintained.
Human Services Intern
Family Solutions Of The Low Country - Fslc
08.2020 - 11.2020
- As an intern, I worked with case managers as a mentee to conduct and perform research for pregnant women in the community who need resources, such as financial and healthcare assistance while pregnant, providing them with information on available support groups in the community, parenting classes for first-time mothers and fathers.
- As an intern I assisted with locating resources such as assistance with finding steady employment for those who are unemployed, law enforcement assistance in cases that were needed, but most importantly, just providing a listening ear, an open line of communication, support, understanding, and encouragement as they are experiencing pregnancy signs and symptoms amongst their family dynamic.
Human Services Intern
Casa Family Systems
08.2018 - 05.2019
- As an intern, I worked with a licensed professional counselor to assist young children who were experiencing traumatic events in their lives. I sat in on the conduction of child forensic interviews and assisted with the case management and advocacy of women and their children
- As an intern I also gained hands-on experience interacting with women and children in a shelter environment for victims of domestic violence, rape, and individuals experiencing depression, grief, homelessness, and traumatic life events.
Legal Records Clerk
Orangeburg County Courthouse
01.2019 - 04.2019
- Streamlined legal record management by implementing an efficient filing system and digital database.
- Enhanced the accuracy of records by meticulously reviewing and updating documents as needed.
- Reduced document retrieval time by creating a comprehensive indexing system for easy accessibility.
- Collaborated with legal teams to ensure timely delivery and proper organization of essential documents.
- Maintained strict confidentiality while managing sensitive client information and legal documentation.
- Expedited service requests from attorneys by prioritizing tasks based on urgency and importance.
- Provided exceptional customer service when interacting with clients seeking assistance or clarification regarding their case files or paperwork requirements.
- Handled incoming mail efficiently by promptly distributing correspondence to appropriate recipients and updating file records accordingly.
Customer Service Representative
Belk Department Store
03.2012 - 12.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Master of Science - Social Work
Chamberlain University
Downers Grove, IL12.2025
Bachelor of Science - Human Services
University of Phoenix
Tempe, AZ11.2020
Associate of Applied Science - Medical Assisting
Orangeburg Calhoun Technical College
Orangeburg, SC07.2011
High School Diploma -
Orangeburg Wilkinson High School
Orangeburg, SC06.2009
Skills
- Problem Solving
- Computer Literacy
- Active Listening
- Adaptability
- Multitasking
- Time Management
- Attention to Detail
- Confidentiality
- Team Collaboration
- Goal Setting
- Organizational Skills
- Professionalism
- Stress Management
Timeline
Case Management Assistant
SC Progressive Living
09.2023 - Current
Associate Health Coordinator
Ascension
10.2021 - 02.2024
Human Services Intern
Family Solutions Of The Low Country - Fslc
08.2020 - 11.2020
Legal Records Clerk
Orangeburg County Courthouse
01.2019 - 04.2019
Human Services Intern
Casa Family Systems
08.2018 - 05.2019
Customer Service Representative
Belk Department Store
03.2012 - 12.2018
Master of Science - Social Work
Chamberlain University
Bachelor of Science - Human Services
University of Phoenix
Associate of Applied Science - Medical Assisting
Orangeburg Calhoun Technical College
High School Diploma -
Orangeburg Wilkinson High School
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