Jaleesa Santiago
Chelsea,MA
Summary
Guest service associate with experience in safety monitoring and cash handling in fast-paced recreation settings. Supports park operations through waiver checks, event coordination, cleaning, and organized teamwork. Maintains clear communication and consistent attention to guest needs.
Overview
2027
2027
years of professional experience
Work History
Crew Member
Sky Zone
Everett, Massachusetts
10.2025 - Current
- Delivered exceptional customer service to foster a welcoming atmosphere for all guests.
- Welcomed guests and offered helpful support across Sky Zone attractions.
- Monitored trampoline zones and reinforced safety guidelines during active play.
- Coordinated birthday parties and facilitated group games, enhancing guest engagement during Sky Zone events.
- Communicated with team members to support smooth guest flow.
- Operated point-of-sale systems for admissions, concessions, and merchandise.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Resolved customer complaints in a professional manner.
- Upheld high standards of productivity and quality in operations.
Family Babysitter
- Planned and implemented age-appropriate games and educational activities to enhance learning and development.
- Supervised children's activities, ensuring safety and fostering engagement.
- Maintained clean and organized environment, promoting safe play and effective learning.
- Assisted in managing schedules for meals, naps, and outings effectively.
- Communicated positively with children and guardians.
Education
High School Diploma -
Chelsea High School
Chelsea06-2025
Skills
- Point-of-sale operations
- Customer service support
- Birthday party planning
- Safety compliance
- Organization and time management
- Multitasking
- Dependability
- Punctuality
- Teamwork and collaboration
- Excellent communication
- Active listening
- Calm under pressure
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Positive demeanor
- Guest relations
Timeline
Crew Member
Sky Zone
10.2025 - Current
Family Babysitter
High School Diploma -
Chelsea High School