Jaleesa Small
Louisburg,NC
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
18
18
years of professional experience
Work History
Owner
Pretty Smiles By Jaleesa
07.2019 - Current
- Performed advanced cosmetic procedures, such as, teeth whitening, and dental cleanings, for improved patient confidence and oral health.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Supervisor
McDonald's
09.2010 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
Personal Assistant
Vanity Ventures LLC
05.2023 - 12.2023
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
Cashier
Dollar Tree Stores
02.2007 - 03.2010
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Louisburg High School
Louisburg, NC06.2009
Skills
Customer Relations
Small business operations
Relationship Building
Verbal and written communication
Client Service
Business Planning
Customer Service
Teamwork and Collaboration
Customer Service Management
Team Leadership
Schedule Management
Inventory Tracking and Management
Timeline
Personal Assistant
Vanity Ventures LLC
05.2023 - 12.2023
Owner
Pretty Smiles By Jaleesa
07.2019 - Current
Supervisor
McDonald's
09.2010 - Current
Cashier
Dollar Tree Stores
02.2007 - 03.2010
High School Diploma -
Louisburg High School
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