JALEESA S. ROBINSON
Cordova,TN
Summary
Vigilant professional in the security and protection field, known for high productivity and efficient completion of tasks. Skilled in surveillance techniques, risk assessment, and emergency response coordination. Excelling in communication, teamwork, and problem-solving to ensure safety and security in all assignments. Competent in conducting patrols, monitoring entrances and escorting visitors to maximize building security. Good report writing, recordkeeping and multitasking abilities with solid history of success at facilities. Keen to offer several years of experience and take on challenging new role. Strong attention to detail and excellent problem-solving abilities. Trained in weapons, defensive tactics and conflict de-escalation techniques.
Overview
11
11
years of professional experience
Work History
School Resource Officer
Memphis Shelby County Schools
Memphis, TN
01.2021 - Current
- Intervened when necessary to prevent potential conflicts from escalating into violence.
- Monitored security cameras to identify and respond to suspicious activity.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
- Assisted in developing strategies for dealing with difficult situations that may arise at school.
- Patrolled crowds during events to preserve order and promote security.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Investigated reports of bullying and harassment among students.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Searched bags manually to identify prohibited items and contraband.
- Served as a liaison between the school and local law enforcement agencies during incidents requiring police involvement.
- Responded to emergency situations such as fights, medical issues, or suspicious activity.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Collaborated with teachers, administrators, counselors, parents and guardians, and other stakeholders to create safe learning environments for all students.
CUSTOMER SERVICE REPRESENTATIVE
Amazon
01.2020 - 01.2021
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered inbound calls, chats and emails to facilitate customer service.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Provided exceptional customer service to ensure customer satisfaction.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Prevented key account losses by researching discrepancies and correcting problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Resolved customer complaints promptly and efficiently.
CORRECTIONAL OFFICER/DISPATCHER
Shelby County Government
Memphis, TN
01.2014 - 01.2020
- Implemented defensive tactics and physical restraints to maintain safety and security of facility.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Collaborated with outside agencies such as social workers, psychologists, and probation officers when necessary.
- Maintained clear and open communications with facility areas to support safe operations.
- Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Enforced institutional policies and procedures to maintain order and security within the correctional facility.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
- Conducted headcounts to ensure that all inmates were accounted for.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Conducted investigations of crimes committed within prison.
- Issued clothing, tools and other authorized items to inmates.
- Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
Education
Peace Officer Training -
Memphis Police Department Training Academy
Memphis, TN10-2021
Correctional Officer Training (18 weeks) - Defense Tactics, Specialized Training Chemical Agent
Shelby County Training Academy
Memphis, TN02-2014
Diploma -
EAST HIGH SCHOOL
Memphis, TN01.2008
Skills
- Law enforcement
- De-escalation techniques
- Law enforcement procedures
- Crisis planning experience
- First aid and CPR
- Patrol procedures
- Strong interpersonal skills
- Investigative skills
- Building security proficiency
- Crime prevention
References
Denotra Walker (coworker)
Sergeant (Shelby County Corrections)
(901) 302-7722
Christopher Taylor (coworker)
Police Officer (University of Memphis)
(901)849-3200
Erica Taylor (coworker/supervisor)
Police Officer (Memphis Police Department)
(901) 453-9145
Timeline
School Resource Officer
Memphis Shelby County Schools
01.2021 - Current
CUSTOMER SERVICE REPRESENTATIVE
Amazon
01.2020 - 01.2021
CORRECTIONAL OFFICER/DISPATCHER
Shelby County Government
01.2014 - 01.2020
Peace Officer Training -
Memphis Police Department Training Academy
Correctional Officer Training (18 weeks) - Defense Tactics, Specialized Training Chemical Agent
Shelby County Training Academy
Diploma -
EAST HIGH SCHOOL