JALEESA JOHN
Front End Developer
Tampa,FL
Summary
Flexible Technical Support Engineer with 5 years of experience helping clients maintain smooth operations. Expertise in Windows systems and Microsoft environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components. Complex problem-solver with an analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Technical Support Hardware Engineer
Alorica Dell Contract
Lake Mary, FL
11.2022 - Current
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Served as primary point of contact for support relating to owned solutions and products.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Performed root cause analysis of reported issues to enact corrections.
Automation Designer
Braille Works Inc
Seffner, FL
11.2021 - 05.2022
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
- Created successful test scripts to manage automated feature testing,
- Checked configuration files and logs to uncover root causes of problems.
- Worked closely with different departments to develop innovative solutions to functionality issues.
- Participated in available trainings to improve software knowledge.
- Documented integration issues and vulnerabilities and outlined improvement recommendations.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
Software Design
Mitek Software Solutions
Tampa, FL
12.2018 - 01.2021
- Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
- Revised, modularized and updated old code bases to modern development standards, reducing operating costs, and improving functionality.
- Participated in software field testing to verify performance of developed projects.
- Discussed issues with team members to provide resolution and apply best practices.
- Integrated constructive programs into cohesive product.
Insurance Verification Specialist
Womens Care Florida
Tampa, FL
03.2015 - 05.2017
- Responded to correspondence from insurance companies.
- Reviewed provider coding information to report services and verify correctness.
- Identified and resolved discrepancies between patient information and claims data.
- Verified patient insurance coverage and benefits for medical claims.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
Education
Associate of Arts - Information Technology
Hillsborough Community College
Tampa, FL 05.2001 -
Skills
Relevant Courseworkundefined
Affiliations
Girl Scouts of West Central Florida
Blacks in Technology
Certification
CompTIA A+ Training - 3 years
Timeline
Technical Support Hardware Engineer
Alorica Dell Contract
11.2022 - Current
Automation Designer
Braille Works Inc
11.2021 - 05.2022
CompTIA A+ Training - 3 years
01-2021
Lean 6 Sigma Training - 5 years
01-2020
Software Design
Mitek Software Solutions
12.2018 - 01.2021
Insurance Verification Specialist
Womens Care Florida
03.2015 - 05.2017
Associate of Arts - Information Technology
Hillsborough Community College
05.2001 -
Similar Profiles
Drevon ArmstrongDrevon Armstrong
Hardware/Software Support Technician at Alorica/DELL ContractHardware/Software Support Technician at Alorica/DELL Contract
Rekha BhatRekha Bhat
Analyst, Business Operations (GBS) at True Blue (Contract) @ DELLAnalyst, Business Operations (GBS) at True Blue (Contract) @ DELL
Reventh Raj YataReventh Raj Yata
SENIOR PRINCIPAL BUSINESS INTELLIGENCE MANAGER at DELL Technologies (DELL EMC + Dell Entities)SENIOR PRINCIPAL BUSINESS INTELLIGENCE MANAGER at DELL Technologies (DELL EMC + Dell Entities)
ANGEL ROSIERANGEL ROSIER
Cosmetologist at Mimie's House of Beauty SuitesCosmetologist at Mimie's House of Beauty Suites
Juliette ValleyJuliette Valley
Full-Time Server at TopgolfFull-Time Server at Topgolf