Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jaleisa Francis

Summary

Accomplished Lead Food Server at Brigham's & Women's Hospital, renowned for exceptional customer service and team motivation. Spearheaded POS system enhancements, boosting efficiency by 20%. Expert in sanitation and cleanliness, ensuring a safe dining environment. Trained staff in communication and service excellence, fostering a cohesive team and elevating guest satisfaction.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Lead Food Server

Brigham's & Women's Hospital
07.2012 - Current
  • Resolved customer complaints professionally and efficiently, ensuring repeat business and positive reviews.
  • Maintained up-to-date knowledge of menu items, allergens, and dietary restrictions to accommodate diverse customer needs.
  • Led the implementation of new POS system features which streamlined the ordering process for both servers and kitchen staff.
  • Improved teamwork among serving staff through regular training sessions on communication skills and workplace etiquette.
  • Ensured strict adherence to food safety guidelines by regularly monitoring temperature logs and sanitization procedures within the dining area.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming dining environment.
  • Trained new food servers on proper serving techniques, menu knowledge, and guest interaction to ensure consistency in service quality.

Education

High School Diploma -

Mc Grath High
Jamaica
07-2008

Skills

  • Reliability and punctuality
  • Exceptional customer service
  • Team building and motivation
  • Sanitation and cleanliness

Certification

CPR - American Red Cross

Timeline

Lead Food Server

Brigham's & Women's Hospital
07.2012 - Current

High School Diploma -

Mc Grath High

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