Jaleiyah West
Pensacola,FL
Summary
Dynamic and results-driven professional with strong leadership and exceptional communication skills, honed as a Hostess Trainer at Texas Roadhouse. Proven track record in enhancing guest relations and optimizing seating efficiency, while training staff to elevate service quality and minimize complaints. Adaptable and organized, committed to fostering a welcoming dining environment.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Hostess Trainer
Texas Roadhouse
01.2023 - Current
- Trained 5 new host staff on customer service protocols to enhance guest interactions and satisfaction.
- Coordinated daily seating assignments, maximizing table turnover and improving guest wait times.
- Resolved guest complaints swiftly, ensuring a positive dining experience and repeat business.
- Developed training materials for new hostesses, streamlining onboarding processes and reducing training time.
- Maintained a welcoming environment through meticulous organization of front-of-house areas.
- Collaborated with kitchen staff to ensure timely communication of guest needs and orders.
- Trained and mentored new hostesses, resulting in increased efficiency of the team as a whole.
- Boosted restaurant reputation by consistently providing a warm and welcoming environment for guests.
Restaurant Hostess
Fin & Fork
07.2021 - 04.2022
- Coordinated reservation schedules to maximize seating efficiency and optimize guest flow.
- Managed dining area organization, ensuring cleanliness and readiness for incoming guests.
- Facilitated effective communication with kitchen and waitstaff to streamline service.
- Provided exceptional guest reception management, creating a welcoming atmosphere.
- Utilized problem-solving skills to handle guest concerns and resolve issues efficiently.
- Adapted to changing priorities during peak hours, maintaining service standards.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Answered 95% of phone calls to take orders, give information and document reservations.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Education
High School Diploma -
West Florida Advanced Technology High School
Pensacola, FL05-2025
Skills
- Exceptional communication
- Guest relations
- Task delegation
- Employee scheduling
- Strong leadership
- Teamwork
- Multitasking Abilities
- Organizational skills
- Adaptability and flexibility
Accomplishments
- Achieved smooth and timely guest seating by completing table rotation and waitlist management with accuracy and efficiency.
- Achieved higher guest satisfaction scores by completing prompt greetings and clear communication of wait times with accuracy and efficiency.
- Achieved excellent first-impression services by completing greeting and seating with accuracy nd efficiency.
Languages
English
Native or Bilingual
Sign Language
Limited Working
Timeline
Hostess Trainer
Texas Roadhouse
01.2023 - Current
Restaurant Hostess
Fin & Fork
07.2021 - 04.2022
High School Diploma -
West Florida Advanced Technology High School