Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaleja Rolla

Lewisville

Summary

Dynamic Patient Care Coordinator with proven expertise at Walmart Mail Order Pharmacy in medication management and insurance claims processing. Recognized for delivering exceptional customer service and resolving conflicts efficiently. Adept at maintaining patient profiles with meticulous attention to detail, ensuring optimal care and satisfaction. Committed to enhancing patient experiences through effective communication.

Overview

4
4
years of professional experience

Work History

Patient Care Coordinator

Walmart Mail Order Pharmacy- Temp
Carrollton
01.2025 - 05.2025
  • Oversaw the inventory of patient care supplies, ensuring availability and cost-effectiveness.
  • Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
  • Assisted pharmacists in filling prescriptions accurately and efficiently.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Entered patient and prescription information into pharmacy software systems with high attention to detail.
  • Established or maintained medications and other patient profiles.
  • Assisted pharmacists in filling prescription orders accurately and efficiently.
  • Verified prescriptions and drug labels, documents and packages.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Received payment from customers and processed credit card transactions when necessary.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Answered telephones to respond to questions or requests.
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
  • Provided exceptional customer service, addressing patient questions and concerns with empathy.

Call Center Representative

SWC Group Temp
Carrollton
05.2024 - 01.2025
  • Monitored overdue accounts using automated information systems.
  • Arranged debt repayment or established schedules for repayment based on customer's financial situation.
  • Communicated with clients to provide updates on account recovery status.
  • Researched account information and updated customer files with relevant data.
  • Answered customer questions regarding account discrepancies or problems.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Processed incoming payments from customers according to company policies and procedures.
  • Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Accepted and processed customer payments and applied toward account balances.
  • Investigated customer complaints related to billing errors or misapplied payments.
  • Identified discrepancies in invoices and resolved billing issues with customers.

Hotel Desk Agent

Courtyard Marriott
Lewisville
05.2022 - 04.2024
  • Processed payments from customers for room charges and incidentals.
  • Participated in monthly inventory counts to ensure accurate stock levels are maintained.
  • Assisted with room reservations, changes and cancellations.
  • Greeted guests in a professional and friendly manner.
  • Performed administrative duties such as filing documents, preparing correspondence.
  • Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Followed safety regulations when handling hazardous materials such as cleaning agents or chemicals.
  • Arranged special accommodations for guests to enhance visitor experiences.
  • Verified accuracy of billing invoices prior to submitting them for payment processing.
  • Managed cash drawer according to established accounting guidelines.
  • Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Ensured that all guest requests were met promptly, courteously and efficiently.
  • Assisted in training new front desk clerks on proper procedures and protocols.
  • Maintained daily records of room availability and rates.
  • Responded to inquiries and room requests made online, by phone, and via email.
  • Kept records of room availability and guest accounts, manually or using computers.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Performed bookkeeping activities to balance accounts and conduct nightly audits.
  • Stocked supplies at the front desk such as forms, stationery items, brochures.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Transmitted and received messages using telephones or telephone switchboards.
  • Received incoming calls and coordinated with staff to fulfill customer requests.

Front Desk Receptionist

Barber Institute
Lewisville
01.2021 - 03.2021
  • Conducted cash handling procedures such as accepting payment from clients, processing credit cards transactions or issuing refunds as necessary.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Provided information about services, products and prices to customers.
  • Ensured all areas of the salon were clean and organized at all times.
  • Managed the front desk area by ensuring that it was always neat and presentable.
  • Addressed return customers by name to develop customer-company relationships.
  • Checked guests in quickly and introduced customers to professionals.
  • Resolved customer complaints in a professional manner while maintaining composure under pressure.
  • Greeted customers, answered phone calls and responded to emails in a timely manner.

Education

High School Diploma -

Newman Smith Highschool
Carrollton, TX
05-2017

Skills

  • Medication management
  • Prescription verification
  • Insurance claims processing
  • Patient profile management
  • Pharmacy software
  • Customer service
  • Conflict resolution
  • Effective communication
  • Payment processing
  • Time management
  • Data entry
  • Attention to detail
  • Insurance verification
  • Safety monitoring
  • Scheduling

Timeline

Patient Care Coordinator

Walmart Mail Order Pharmacy- Temp
01.2025 - 05.2025

Call Center Representative

SWC Group Temp
05.2024 - 01.2025

Hotel Desk Agent

Courtyard Marriott
05.2022 - 04.2024

Front Desk Receptionist

Barber Institute
01.2021 - 03.2021

High School Diploma -

Newman Smith Highschool

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Jaleja Rolla