Jalen Adams
Douglasville,GA
Summary
My name is Jalen Terrell Adams, and I am nineteen years old. I graduated from New Manchester High School with honors and a 3.9 GPA. I was in the band from sixth grade to twelfth grade, and I was always in the top three chairs; I was also the section leader during marching band season. Currently, I am attending the Unversity of West Georgia, majoring in Nursing, and I am in the Honors College. I have worked five jobs: a Team Leader at Chick-fil-A, a Grocery Associate at Publix, a Seafood Clerk at Publix, a Chemistry Workshop Leader, and a Residential assistant at the University of West Georgia.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Drive-Thru Team Leader Manager
Chick-fil-A
03.2021 - 02.2022
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Established and maintained performance, quality and service standards for professional customer care.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
- Led employee relations through effective communication, coaching, training, and development.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
Grocery Associate
Publix
04.2022 - 06.2022
- Labeled, stocked and inventoried department merchandise, checking product quality to promote freshness, review sell-by dates and taking appropriate action to discard expired product.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Operated point-of-sale (POS) systems and handled cash, performed price checks, applied discounts and coupons and delivered excellent customer service when answering customer questions.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Checked for outdated and overripe grocery items and removed from inventory.
- Put up discarded or returned merchandise, stocked and restocked front-end products and used supply items efficiently to eliminate waste and to achieve lowest supply cost.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Pleasantly greeted customers and provided prompt and courteous service.
- Scanned, processed and counted inventory, reporting product ordering and shipping discrepancies to department manager.
- Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Retrieved items for customers and verified prices.
- Removed trash, swept, and mopped floors for professional appearance.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Seafood Clerk
Publix
07.2022 - 08.2022
- Cleaned and sanitized seafood area to preserve products and protect safety of guests.
- Washed floors, walls, coolers and storage shelves.
- Checked quality of products and removed expired items.
- Handled specialty seafood items for packaging and display.
- Cleaned and sanitized equipment, tools and work surfaces.
- Assisted customers with product selection by making recommendations and suggestions based on customer needs.
- Interacted with customers to foster loyalty and satisfaction.
- Followed written recipes to prepare prepackaged seafood meals.
- Created hospitable shopping experience by merchandising and stocking products and specialty items.
- Increased sales by explaining characteristics and providing serving suggestions for various seafood items.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
1151 & 1211 Chemistry Workshop Leader
University Of West Georgia
01.2023 - Current
- Teach/Review Class Material
- Prepare students for midterms and finals
- Encourage group participation
- Improve student's confidence
- Meeting regularly with the course instructor to go over material for the next week’s workshops
- Directly involved in the recruitment and selection of new leaders
- Improve the existing workshop material in scope, appeal, suitability for group work, and pedagogic effectiveness
Residential Assistant
University Of West Georgia
07.2023 - Current
- Logged and filed incident reports, detailing significant occurrences during assigned shifts.
- Promoted and sustained organic leadership by maintaining positive peer-leader relationships and supporting goals of each resident.
- Observed and documented resident progress, reporting recorded metrics to house manager.
- Aided residents in completing daily routines of care and activities.
- Assisted in opening and closing of residence halls at beginning and end of each semester, as well as during vacation periods.
- Contributed to staff meetings, sharing progress reports and providing suggestions on potential operational improvements.
- Upheld all university and residence hall rules, regulations and policies.
- Directed resident setback incident reports to appropriate treatment team personnel for remediation.
- Assisted parents and provided support and education to minor residents' families.
- Encouraged student participation in community and social university-sponsored programs.
- Documented student concerts and followed up with students after confrontations.
- Supported personal needs of residents dealing with diverse conditions.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
- Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
- Enforced policies and safety standards through building and room rounds.
- Promoted positive relations between residents and staff.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Collaborated with residential team to maximize effective and efficient operations.
- Developed, implemented and monitored residential policies and procedures.
- Developed and enforced safety policies and procedures to drive safety and well-being of students.
Education
High School Diploma -
New Manchester High School
Douglasville, GA05.2022
Bachelor of Science - Nursing
University of West Georgia
Carrollton, GA05.2026
Skills
- Daily Living Skills
- Support Group Management
- Leadership
- Patient Care
- Behavior Monitoring
- Student Resource Promotion
- Room Checks
- Safety Practices
- Activity Planning
- Policy Enforcement
- Resident Hall Supervision
- Student Engagement
Certification
- CNA - Certified Nursing Assistant
Timeline
Residential Assistant
University Of West Georgia
07.2023 - Current
1151 & 1211 Chemistry Workshop Leader
University Of West Georgia
01.2023 - Current
Seafood Clerk
Publix
07.2022 - 08.2022
Grocery Associate
Publix
04.2022 - 06.2022
Drive-Thru Team Leader Manager
Chick-fil-A
03.2021 - 02.2022
High School Diploma -
New Manchester High School
Bachelor of Science - Nursing
University of West Georgia