Jalen Adams
Cleveland,OH
Summary
Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments and social activities. Well-organized and compassionate with good relationship-building skills.
Overview
5
5
years of professional experience
Work History
Mobility Aide
University Hospitals of Cleveland
Cleveland, OH
09.2023 - Current
- Mobilizing Patients.
- Patient care.
- Collaboration/teamwork with nursing, physical/occupational therapy, and other departments as needed.
- Instructed patients in proper use of equipment and therapeutic exercises.
- Utilized problem-solving skills to identify potential solutions for challenging cases.
- Maintained professional relationships with coworkers, supervisors, colleagues, vendors and other members of the healthcare team.
- Maintained organized documentation and patient files.
- Taught patients and families about self-care treatments and exercises that can be completed at home.
Sales Associate
T-mobile Limited / Retail Expertise
Independence, OH
01.2021 - 10.2024
- Provided accurate information about products, prices and services.
- Greeted customers and provided exceptional customer service.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Developed promotional strategies to increase sales volume.
- Suggested ideas for improving store operations and increasing profits.
- Maintained cleanliness of store environment including floors, windows, displays.
- Analyzed customer feedback data to recommend improvements in service quality.
Environmental Service Worker
University Hospitals of Cleveland
Cleveland, OH
07.2022 - 09.2023
- Maintained a clean and sanitary environment by sweeping, mopping, dusting, vacuuming and scrubbing floors.
- Removed trash from bins and disposed of it properly.
- Assisted with stocking shelves with supplies such as paper towels and toilet tissue.
- Followed safety protocols when operating equipment such as mops, brooms and floor buffers.
- Ensured that hazardous materials were stored properly according to company policies.
- Reported any maintenance issues to supervisors or appropriate personnel for repair.
- Transported hazardous waste material safely to designated disposal sites.
- Performed deep cleaning activities such as carpet shampooing or waxing floors.
- Followed all OSHA standards regarding use of Personal Protective Equipment.
- Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
Sub Maker
DiBella's Subs
Independence, OH
10.2021 - 07.2022
- Assembled sandwiches, wraps, and salads according to customer specifications.
- Prepared a variety of meats, cheeses, sauces, dressings and toppings for sandwich making.
- Stocked refrigerators with ingredients necessary for sandwich preparation.
- Checked expiration dates on all food items to ensure freshness.
- Cleaned work stations and equipment after each shift.
- Followed company recipes when preparing sandwiches and other food items.
- Operated cash registers to process payments from customers.
- Assisted in training new employees in proper sandwich-making techniques.
- Utilized effective communication skills with coworkers while working in a team environment.
- Kept customer and food preparation areas clean and well-organized.
Training Manager
Chipotle Restaurant
Garfield Heights, OH
05.2019 - 01.2021
- Developed training materials, including manuals, guides and handouts.
- Conducted assessments to determine skill gaps of existing personnel.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Ensured compliance with all safety regulations within the store environment.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
Education
High School Diploma -
Garfield Heights High School
Garfield Heights, OH05-2019
Skills
- Appointment management
- Housekeeping support
- Appointment Coordination
- Patient Care
- Scheduling
- Call handling
- Project Planning
- Data Entry
- Supply Management
Timeline
Mobility Aide
University Hospitals of Cleveland
09.2023 - Current
Environmental Service Worker
University Hospitals of Cleveland
07.2022 - 09.2023
Sub Maker
DiBella's Subs
10.2021 - 07.2022
Sales Associate
T-mobile Limited / Retail Expertise
01.2021 - 10.2024
Training Manager
Chipotle Restaurant
05.2019 - 01.2021
High School Diploma -
Garfield Heights High School