Jalen Anderson
Orange,CA
Summary
Dynamic and results-oriented professional with a proven track record at Mechanics Bank, adept in customer relations and leveraging Excel for analytical solutions. Excelled in safeguarding assets and enhancing client experiences through meticulous organization and effective communication. Demonstrated leadership as Team Captain, blending strong analytical thinking with teamwork to achieve objectives.
Overview
8
8
years of professional experience
Work History
Treasury Specialist
Mechanics Bank
Irvine, CA
10.2023 - 02.2025
- Addressed and resolved issues regarding missing transactions and deposits promptly.
- Guided clients in setting up employee profiles and resolving technical issues remotely.
- Engaged in extensive cross-training with implementation team, developing new business profiles.
- Facilitated execution of Wire/ACH transfer processes.
- Conducted client training on service usage, including ACH, Wire, Positive Pay, Bill Pay, and Remote Deposit Capture.
- Detected and thwarted fraudulent attempts, safeguarding millions from potential losses.
Receptionist
Howard Building Corp.
01.2022 - 01.2023
- Delivered exceptional customer service while managing front desk operations.
- Performed administrative tasks including scheduling, filing, and data entry.
- Built relationships through effective networking and communication.
Sales Associate
JCPenney
Santa Ana, CA
01.2020 - 01.2022
- Assisted customers with purchases, providing product recommendations and support.
- Managed cash registers, processed transactions, and balanced tills.
- Handled phone inquiries and maintained organized well-stocked sales floors.
- Recognized for strong customer service and attention to detail.
Hand to Hand Club
Orange High School
Orange, CA
01.2019 - 01.2021
- Experience with assisting special needs students, helping guide them and communicate their needs
Team Captain
Orange High School
Orange, CA
01.2017 - 01.2021
- Leadership experience, team work, time management, and communication skills
Education
High School -
Orange High School
Orange, CA05.2021
Skills
- Customer relations
- Organization
- Detail Oriented
- Communication
- Team Work
- Micorsoft 360
- Cisco Finesse Phone platform
- Fiserv system
- Strong analytical thinking
- Excel
Timeline
Treasury Specialist
Mechanics Bank
10.2023 - 02.2025
Receptionist
Howard Building Corp.
01.2022 - 01.2023
Sales Associate
JCPenney
01.2020 - 01.2022
Hand to Hand Club
Orange High School
01.2019 - 01.2021
Team Captain
Orange High School
01.2017 - 01.2021
High School -
Orange High School
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