Jalen Atherley

• Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
• Prevented key account losses by researching discrepancies and correcting problems.

• Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
• Answered customer inquiries with clarity and professionalism.
• Assisted customers in troubleshooting product issues effectively.
• Maintained knowledge of company products and services consistently.
• Managed multiple calls while ensuring customer satisfaction remained high.
• Documented customer interactions in the database accurately.
• Collaborated with team members to improve service efficiency.
• Escalated complex issues to appropriate departments promptly.

• Engaged with Capital One directors and senior leaders across multiple departments to gain insights into career paths, leadership experiences, and organizational functions within financial services.
• Cultivated professional skills in business communication, teamwork, and problem-solving through hands-on training, while acquiring foundational finance knowledge and enhancing technical proficiency with business and productivity software for data analysis, project management, and collaboration.

Executed tasks independently to support team objectives.