Jalen Bell
Healthcare Support Specialist
Seffner,FL
Summary
Highly motivated Healthcare Support Specialist seeking to utilize exceptional administrative and customer service skills in a challenging healthcare environment. With a proven track record of efficient patient scheduling, medical record management, and coordinating healthcare services, also committed to providing exceptional support to healthcare professionals and ensuring patient satisfaction.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Medical Support Assistant (Volunteer)
James A Haley Veterans Hospital
Tampa, FL
08.2021 - 08.2023
- Managed patient scheduling and medical record management with exceptional efficiency.
- Coordinated healthcare services to ensure exceptional patient satisfaction and support.
- Utilized electronic health records (EHR) for accurate and organized patient data.
- Provided empathetic communication and support to patients in healthcare setting.
- Demonstrated strong organizational skills and multitasking abilities in demanding environment.
Customer Availability Process Associate
Walmart
Valrico, Florida
07.2019 - 07.2021
- Managed inventory efficiently to ensure product availability and customer satisfaction.
- Collaborated with team to optimize workflow and improve customer experience.
- Utilized problem-solving skills to address customer inquiries and resolve issues.
- Implemented effective communication to provide clear and empathetic customer support.
- Adhered to company standards and procedures to maintain HIPAA compliance.
Guest Relations Host
Busch Gardens Tampa Bay
Tampa, FL
12.2018 - 12.2019
- Resolved guest complaints with empathy and efficiency, ensuring customer satisfaction.
- Provided exceptional customer service, enhancing guest experience and loyalty.
- Managed guest inquiries and requests, demonstrating strong communication and problem-solving skills.
- Collaborated with team to maintain efficient operations and deliver high-quality service.
- Implemented guest support programs to improve overall guest satisfaction and experience.
- Utilized variety of organizational and communication skills to drive guest satisfaction
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills
Education
Associate of Arts - Allied Health
Hillsborough Community College
Tampa, FL 08.2019 - 05.2022
Bachelor of Science - Health Sciences
University of South Florida
Tampa, FL 08.2022 - 12.2023
Skills
Flexible and AdaptableMicrosoft WordMicrosoft ExcelOrganization and Time ManagementInterpersonal CommunicationMultitasking AbilitiesMicrosoft PowerPointMicrosoft Outlook
Patient Scheduling
Detail Oriented
Appointment Scheduling
Patient Communication
Insurance Verification
HIPAA Compliance
EMR / EHR
Customer Service
Certification
Certified Healthcare Support Specialist, Hillsborough Community College, 12/07/2021
Timeline
Bachelor of Science - Health Sciences
University of South Florida
08.2022 - 12.2023
Medical Support Assistant (Volunteer)
James A Haley Veterans Hospital
08.2021 - 08.2023
Associate of Arts - Allied Health
Hillsborough Community College
08.2019 - 05.2022
Customer Availability Process Associate
Walmart
07.2019 - 07.2021
Guest Relations Host
Busch Gardens Tampa Bay
12.2018 - 12.2019