Jalen Benston
Desoto,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Shipping and Receiivng Lead
Nippon Express
Grapevine, TX
02.2020 - Current
- Adhering to best data management practices and maintaining high standard of accuracy and efficiency.
- Maintain safe working environment by monitoring safety procedures.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Prepared shipping documents and invoices, processed payments and fielded client questions.
- Handled 60 calls per day to address customer inquiries and concerns
Data Entry Specialist
Monster Moto
Ruston, LA
12.2018 - 02.2020
- Created spreadsheet to track customer’s orders and information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Completed data entry tasks with accuracy and efficiency.
Call Center Representative
USAA
Shreveport, LA
06.2016 - 11.2018
- Take customer calls and provide accurate, satisfactory answers to their questions and concerns.
- Build sustainable relationships and engage customers by taking extra mile
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained 90% customer service satisfaction ratings through quality control
Education
Some College (No Degree) - Mass Communications
Grambling State University
Grambling, LASkills
- Problem Solving
- Data Documentation
- Organization and Prioritization
- Resolving Customer Issues
- Self-Starter
- Time Management
- Microsoft Office Suite
- Alphanumeric Entry
- Verbal and Written Communication
- Upbeat and Positive Personality
Timeline
Shipping and Receiivng Lead
Nippon Express
02.2020 - Current
Data Entry Specialist
Monster Moto
12.2018 - 02.2020
Call Center Representative
USAA
06.2016 - 11.2018
Some College (No Degree) - Mass Communications
Grambling State University
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