Jalen Boykin
Grovetown
Summary
Detail-oriented and certified IT professional with a specialization in cybersecurity. Driven by a passion for leveraging technology to solve complex problems, I bring a solid academic background in Computer Science and CompTIA Security+ certification to the table. Proven ability to thrive in dynamic environments, demonstrated through successful collaboration with diverse teams while meeting production targets and ensuring exceptional customer service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Desk Engineer
Allied Digital Services
10.2024 - Current
- Assist end-users in identifying and solving complex problems
related to computers, POS (Point of Sale) hardware and software, and other related items via the telephone, email, chat and remote desktop support. - Resolve or escalate issues within SLA parameters, while ensuring to follow established procedures when doing so.
- Strive to ensure uninterrupted operation of user networks and systems through collaboration with networking teams and troubleshooting of Cisco equipment.
- Provide administrative tasks, such as password resets, permission management, account creations, remote software installations, etc.
- Provide accurate and complete descriptions of problems, inquiries and requests in multiple problem management ticketing systems.
Cybersecurity Training Program
Correlation One
07.2023 - 11.2023
- Participated in competitive 18-week training program facilitated through real-world case studies to solve business and technical issues
- Completed weekly interactive cases focused on technical concepts including operating systems and infrastructure, identity and access management, cryptography, ATT&CK framework, and ethical hacking
- Initiated peer study group and facilitated lessons on network security and cybersecurity analytics
- Remote
Cross dock Amazon Associate
Amazon
08.2022 - Current
- Engaged in collaborative efforts with team members to ensure the achievement of production targets and adherence to deadlines. Actively participated in problem-solving sessions to identify and resolve technical obstacles hindering productivity. Utilized a combination of technical expertise and teamwork to address challenges efficiently, thereby optimizing workflows and enhancing overall team performance in a quantifiable capacity
- Proficiently utilized computer systems and essential software to facilitate the timely delivery of thousands of shipments daily. Additionally, provided training and guidance to onboarded associates, ensuring their adeptness in utilizing those technology systems
Education
Computer Science
Augusta University
Augusta, GAHigh School Diploma - undefined
Grovetown High School
Grovetown, GA01.2019
Skills
- Communication
- Remote support
- Software installation
- Security protocols
- Application support
- Network administration
- Hardware support
- Incident management
- Cooperation
- Troubleshooting
- Time Management
- Critical Thinking
- Customer Service
Certification
- CompTIA Security+, December 2023
- AWS Certified Cloud Practitioner, March 2024
Timeline
Service Desk Engineer
Allied Digital Services
10.2024 - Current
Cybersecurity Training Program
Correlation One
07.2023 - 11.2023
Cross dock Amazon Associate
Amazon
08.2022 - Current
High School Diploma - undefined
Grovetown High School
Computer Science
Augusta University
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