Aniya Johnson
Hemingway,SC
Summary
Reliable Collections Specialist adept at operating. History of meeting high productivity, quality and performance standards. Seasoned Collections Specialist excited to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Offering 5-years of success in sales and service positions. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Collections Agent
Credit One Bank N.A.
Hemingway, SC
10.2023 - 04.2024
- Contacted customers and explained debt management to encourage timely debt payments.
- Followed fair debt practices and regulatory guidelines when managing collections process.
- Participated in training sessions related to new technologies used by the company's collections department.
- Provided guidance on legal matters concerning collection procedures.
- Conducted skip tracing activities to locate delinquent customers.
- Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments.
- Liaised with management to identify issues attributing to account delinquency and discuss solutions to bring in revenue.
- Provided financial advice to customers on budgeting techniques and money management skills to help them stay current on their obligations.
- Performed skip tracing activities to locate missing debtors; developed a network of resources to aid in locating debtors when necessary.
Retail Sales Associate
Verizon Wireless
Charlotte, NC
01.2022 - 09.2023
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Cleaned shelves, counters and tables to maintain organized store.
- Maintained records related to sales for store management.
- Prepared merchandise for purchase or rental.
Dispatcher
911 Vehicle
Atlanta, GA
06.2020 - 01.2022
- Scheduled loads according to priority and available equipment.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Relayed work orders, messages or information using telephones or two-way radios.
- Kept up-to-date knowledge on industry trends affecting dispatching processes.
- Collaborated with warehouse staff to coordinate loading and unloading of vehicles.
- Maintained accurate records of vehicle maintenance and inspections.
- Coordinated and managed daily transportation schedules for efficient operations.
Customer Care Representative
Blue Cross and Blue Shield
Florence, SC
11.2019 - 06.2020
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Audited customer account information to identify issues and develop solutions.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Gathered customer feedback to suggest improvements for products and services.
Customer Service Representative
National Grid Usa Service Company
Hemingway, SC
07.2018 - 11.2019
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Navigated multiple software applications while assisting customers.
- Resolved customer complaints, ensuring a positive experience.
- Updated system with order specifics and customer details, preferences, and billing information.
- Attended regular team meetings to discuss best practices.
- Provided product information to assist customers in purchasing decisions.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Contacted customers about potential service upgrades, new services and account changes.
- Strengthened customer retention by offering discount options.
Education
High School Diploma -
Hemingway High School
Hemingway, SC05-2018
Skills
- Credit Control
- Payment Arrangement
- Debt Negotiation
- Account Auditing
- Shipping and Logistics
- Customer satisfaction measurement
- Complaint Handling
- De-Escalation Techniques
- Client Relations
- Typing proficiency
- Follow-up skills
Timeline
Collections Agent
Credit One Bank N.A.
10.2023 - 04.2024
Retail Sales Associate
Verizon Wireless
01.2022 - 09.2023
Dispatcher
911 Vehicle
06.2020 - 01.2022
Customer Care Representative
Blue Cross and Blue Shield
11.2019 - 06.2020
Customer Service Representative
National Grid Usa Service Company
07.2018 - 11.2019
High School Diploma -
Hemingway High School
Similar Profiles
Mosi MooreMosi Moore
Collections Specialist at Credit One Bank N.A.Collections Specialist at Credit One Bank N.A.
Andrew BurnettAndrew Burnett
Software Development Specialist at Credit One Bank N.A.Software Development Specialist at Credit One Bank N.A.
Bryan KoteroBryan Kotero
Operations Supervisor at Credit One Bank N.A.Operations Supervisor at Credit One Bank N.A.