Jalen Chin
Woodbridge,VA
Summary
Energetic and service-focused professional with hands-on experience in customer-facing, reception, and retail management roles. Skilled in creating welcoming environments, resolving issues with professionalism, and coordinating front-of-house operations. Known for delivering memorable client experiences, managing teams, and supporting day-to-day workplace functions. Excited to bring a hospitality mindset and operational know-how to JLL’s Workplace Experience team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Primark
Mclean, VA
02.2025 - Current
- Served 150+ customers per shift during peak periods.
- Trained and mentored 5+ new staff members, improving onboarding efficiency and floor readiness by 25%.
- Supported daily stock replenishment across multiple departments, reducing out-of-stock items.
- Helped maintain visual merchandising standards, contributing to a 12% increase in seasonal product sales.
Receptionist
Escape Nail Spa
Waldorf, Maryland
12.2022 - 01.2025
- Managed 30–50 daily client bookings with 98% scheduling accuracy, improving service flow and reducing wait times.
- Boosted returning client bookings by 20% by creating a personalized and welcoming front-of-house experience.
- Processed over $1,000 in daily transactions with zero discrepancies over a 6-month period.
- Maintained organized front desk area for efficient operations.
Sales Associate
Tilly's
Woodbridge, VA
09.2022 - 12.2022
- Assisted customers with product selection and inquiries.
- Processed customer transactions accurately at the cash register.
- Provided exceptional customer service, addressing concerns promptly.
- Participated in inventory management and stocktaking activities.
Assistant Manager
Cherry Hill Programs
Woodbridge, Virginia
03.2022 - 05.2022
- Supervised a team of 10+ employees, improving shift efficiency by 20% through streamlined task delegation and daily planning.
- Maintained 100% compliance in daily operations audits, including cash handling, cleanliness, and opening/closing procedures.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with vendors to secure necessary equipment and services.
Education
Bachelor of Science - Management Information Systems
George Mason University
Fairfax, VA01-2026
Skills
- Front-of-House & Reception Management
- Hospitality & Client Experience
- Team Coordination & Shift Management
- Conflict Resolution & Problem Solving
- Appointment Scheduling & Calendar Management
- Communication & Interpersonal Skills
- Multitasking in Fast-Paced Environments
Certification
- Excel Essential Training
Timeline
Sales Associate
Primark
02.2025 - Current
Receptionist
Escape Nail Spa
12.2022 - 01.2025
Sales Associate
Tilly's
09.2022 - 12.2022
Assistant Manager
Cherry Hill Programs
03.2022 - 05.2022
Bachelor of Science - Management Information Systems
George Mason University