Jalen Clark
Euless
Summary
People oriented individual with a positive attitude. Continuing 13+ years of work experience. Well rounded, detail focused, professional seeking the opportunity to operate in a leadership role.
Overview
6
6
years of professional experience
Work History
Medicare Benefits Advisor (Trainee-Senior)
National General an Allstate Company
05.2022 - Current
- Helping individuals understand and navigate the Medicare system by explaining different plan options, comparing costs and coverage, assisting with enrollment, and providing ongoing support to ensure beneficiaries choose the most suitable plan based on their individual health needs and circumstances.
- Guiding clients through the enrollment process, including documenting necessary information and confirming client specific network compatibility with represented insurance options.
- Keeping current on Medicare regulations, policy changes, new plan options and regularly reviewing a client's current Medicare plan to ensure it still aligns with their needs and identifying potential cost-saving opportunities.
- Answering questions and providing ongoing guidance after a client has enrolled in a Medicare plan.
- Fostering collaboration and positive relationships within the team. Providing guidance and support to team members to improve their skills.
- Congratulating/motivating agents in Microsoft Teams chats as sales goals are pursued throughout the months.
- Offering sales coaching to agents. Listening to agents on live calls and offering detailed feedback during 1:1 coaching. Providing opportunities for agents to shadow the sales process live and in action.
Certified Trainer & Server
Bloomin' Brands
08.2019 - 07.2023
- Trained new employees on company guidelines and standards
- Maintained positive rapport with returning customers
- Regulated shifts, task work and kitchen cleanliness
- Expedited phone calls and documented client information based on client inquiry
Unemployment Adjudicator
Solid State Operations- State of Arizona
08.2021 - 01.2022
- Navigated internal software and reviewed sensitive client information needed to make proper unemployment claim recommendations.
- Navigated Microsoft Office and Excel spreadsheets.
- Contacted claimants via outbound call in order to confirm compliance with unemployment laws in attempt to submit approval/denial on claim.
Unemployment Adjudicator
Solid State Operations- State of Hawaii
04.2021 - 08.2021
- Navigated internal software and reviewed sensitive client information needed to make proper unemployment claim recommendations.
- Navigated Microsoft Office and Excel spreadsheets.
- Contacted claimants via outbound call in order to confirm compliance with unemployment laws in attempt to submit approval/denial on claim.
Customer Service Representative
Maximus Federal - United States Census
03.2020 - 07.2020
- Collected official Census information for the United States, District of Columbia, Puerto Rico, etc. population via survey questionnaires.
- Offered online assistance in accordance to Title 13 of the US code.
- Provided virtual support via inbound and outbound calls with expert customer service skills.
Education
Associate of Arts - Theater Arts
Stephen F Austin State University (Some College)
936 North St, Nacogdoches, TX 7596505-2016
High School Diploma -
James Bowie Highschool
2101 Highbank Dr, Arlington, TX 7601805-2012
Skills
- Leadership skills
- Coaching techniques
- Insurance products
- Licensed insurance agent
- Call center operations
- Sales techniques
- Call management
- Training and coaching
- Team development
- Team leadership
Current Position Accomplishments
Recurring Leaders Club Champion
Benefits Advisor
Senior Benefits Advisor
Acting Team Lead
Consistent top ranking sales agent
Top 10% Agent 2024
Timeline
Medicare Benefits Advisor (Trainee-Senior)
National General an Allstate Company
05.2022 - Current
Unemployment Adjudicator
Solid State Operations- State of Arizona
08.2021 - 01.2022
Unemployment Adjudicator
Solid State Operations- State of Hawaii
04.2021 - 08.2021
Customer Service Representative
Maximus Federal - United States Census
03.2020 - 07.2020
Certified Trainer & Server
Bloomin' Brands
08.2019 - 07.2023
Associate of Arts - Theater Arts
Stephen F Austin State University (Some College)
High School Diploma -
James Bowie Highschool
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