Jalen Davis
Beachwood,Ohio
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
7
7
years of professional experience
Work History
Assistant Manager
AT&T
06.2019 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Sales Associate
Nike Factory Outlet
09.2017 - 06.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Computer And Information Sciences
Holmes Community College
Goodman, MSSkills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Task Delegation
- Employee Scheduling
- Staff Supervision
- Operations Management
Timeline
Assistant Manager
AT&T
06.2019 - Current
Sales Associate
Nike Factory Outlet
09.2017 - 06.2019
Computer And Information Sciences
Holmes Community College
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