Jalen Evans

• Took Inbound calls for AT&T mobility sales and service
• Assisted with plan changes, billing concerns, new lines, and troubleshooting
• As well as inbound calls for Directv Stream loyalty
• Handled Directv Stream , satellite, internet and home phone accounts as well
• Assisted with disconnecting accounts, saved customers from cancelling accounts
• We also added promotions, troubleshooted internet, Directv Satellite and Stream accounts
• Also migrated customers from Directv Satellite or UverseTV to Stream accounts.
• Handled over 25-30 calls a day depending on the call volume that day
• Adhered to company policies and scripts to consistently achieve call-time and quality standards
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences

• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Ticketed items with pricing and mark-downs and restocked sales floor according to merchandising plan.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Greeted customers pleasantly when each entered store and offered assistance for any buying needs.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.

Recovery, stocking, floor sales, and cashiering

Recovery, stocking, floor sales, cashiering

• Food preparation, stocking, drinks and cleaning.