Summary
Overview
Work History
Education
Skills
Websites
Projects
Leadership Activities And Honors
Certification
Timeline
Generic

Jalen R. Gales

Memphis,TN

Summary

Dynamic professional with a proven track record at City Year, excelling in academic tutoring and interpersonal or intrapersonal maintenance. Adept at leveraging data analysis and communication skills to foster student success, enhance classroom environments, and challenge peer strategies and mindsets. Recognized for leadership in managing diverse teams, and building community.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Americorps Member, Student Success Coach

City Year
Memphis, USA
10.2024 - Current
  • Assisted teachers with academic and SEL support in classrooms with nearly 30 students
  • Provided academic tutoring and mentoring in literacy 1:1 and in small groups of 4-5 students
  • Utilized CYSchoolhouse, Aimsweb, and Microsoft Excel to document coaching/mentoring data and monitor progress
  • Collaborate with team members to facilitate and assist with schoolwide events/procedures
  • Assisted teachers with creating an equitable, safe, and engaging environment in the classroom
  • Administered literacy and numeracy testing on multiple grade levels

Guest Service Intern

Peakmade Real Estate Management
Chicago, USA
05.2024 - 09.2024
  • Assisted with resident move ins/check outs, maintenance follow-ups, and property management
  • Served as a primary point of contact for leasing inquisitions, portal navigation, and auxiliary needs
  • Facilitated sales transactions and documentation
  • Planned staff recognition and bonding activities, as well as co-facilitated staff meetings
  • Assisted with the move-in process of close to 1700 students over a week, including badging through Starrez and Alta, over-the-phone customer service, directing traffic, issuing keys and documenting security materials, package retrieval, documenting and dispensing, as well as meal plan distribution

Resident Advisor

U of M Housing & Residence Life
Memphis, USA
12.2020 - 12.2023
  • Assisted with resident move ins/check-outs, maintenance follow-ups, and property management
  • Served as the primary point of contact for crisis response during the workday and after business hours
  • Performed clerical and administrative tasks
  • Assisted residents with academic, social, and personal needs as they acclimated to campus life
  • Assisted with badging through Onity

Desk Assistant

U of M Housing & Residence Life
Memphis, USA
12.2020 - 12.2023
  • Acquired and retained service knowledge, expertly answering residents and parents' inquiries on site and over the telephone
  • Created a welcoming environment for clients, guests, and employees
  • Maintained office printers and other equipment
  • Monitored and enforced policies within the residential hall
  • Organized and maintained official documents and reports, presenting them to management staff and for reporting purposes as needed

Lead Resident Advisor

U of M Housing & Residence Life
Memphis, USA
08.2022 - 05.2023
  • Advised over 100 residents personally by one-on-ones and through floating office hours
  • Acquired and retained service knowledge, expertly answered residents' and parents inquiries on site and over the telephone
  • Collaborated with organizations on and off campus to benefit residents of the residential hall
  • Enforced safety and mediated conversations between hall mates and roommates
  • Supervised staff, established meeting agendas, and collaborated on programming
  • Organized official documentation, responding to corresponding emails with pertinent information

Conference Assistant

U of M Housing & Residence Life
Memphis, USA
05.2022 - 08.2022
  • Assisted conferences and summer residents in their needs while staying at the university
  • Greeted and assisted residents while maintaining and enforcing the university's policies in all residence halls
  • Collaborated with organizations on and off campus to benefit guests of the residential hall
  • Provided good customer service and quality assurance to guests of the residence hall

Education

Bachelor of Arts and Sciences - General Psychology

University of Memphis
Memphis, TN
12-2024

Skills

  • Problem Solving
  • Communication and Interpersonal
  • Project/Event Planning
  • Crisis Response
  • Leadership and Management
  • Detail Oriented and Organized
  • Customer Service/Hospitality
  • Team Management
  • Property Management
  • Data analysis
  • Academic tutoring
  • Microsoft Excel
  • Collaboration skills
  • Networking and relationship building
  • Learning strategies
  • Motivation techniques
  • Social and emotional health
  • Student records management

Websites

Projects

R.E.A.C.H. Lab at University of Memphis, Research Assistant, Memphis, TN, 05/23 - 12/23

  • Assisted in conducting interviews with youth for developmental data collection.
  • Collaborated in qualitative and quantitative data analysis and review.
  • Trained in management and organization of important living documents for clients.

D.B.T. STEPS-A, Research Assistant, Author, 06/23 - Present, Dialectical Behavior Therapy Skills Training for Emotional Problem Solving for Adolescents 

  • Collaborated in qualitative data analysis, coding, and review.
  • Collaborated/Co-authored in manuscript development, writing, and review.
  • Transcribed audio interviews., Marketed internal work on and off-campus.

Leadership Activities And Honors

  • Alumni Relations Officer, Phi Mu Alpha, Spring 2024-Present
  • Co-Section Leader, Mighty Sound of the South Marching Band, Fall 2021-Spring 2023

Certification

  • CPR
  • CITI

Timeline

Americorps Member, Student Success Coach

City Year
10.2024 - Current

Guest Service Intern

Peakmade Real Estate Management
05.2024 - 09.2024

Lead Resident Advisor

U of M Housing & Residence Life
08.2022 - 05.2023

Conference Assistant

U of M Housing & Residence Life
05.2022 - 08.2022

Resident Advisor

U of M Housing & Residence Life
12.2020 - 12.2023

Desk Assistant

U of M Housing & Residence Life
12.2020 - 12.2023

Bachelor of Arts and Sciences - General Psychology

University of Memphis

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Jalen R. Gales