Jalen Gaskins
Dublin,CA
Summary
A customer-focused retail professional, promoted three times within four years for dependability and technical problem-solving. Translated complex product features into intuitive solutions for customers during 50+ weekly remote sales interactions, while managing high-volume logistics (50+ daily deliveries). Leverages UX/UI certification to simplify technology—currently deepening Apple ecosystem expertise through ACSP coursework. Eager to apply this precision-driven approach to the Specialist role, where I’ll translate technical complexity into seamless customer experiences, with the same reliability that earned me three promotions. Ready to collaborate with your team to elevate every interaction.
Overview
7
7
years of professional experience
Work History
Sales MOD (Manager-on-Duty) & Remote Sales Lead
Three Trees Delivery
Oakland, California
07.2021 - Current
- Promoted twice within 12 months (from Delivery Driver to Remote Sales Associate, then to Sales MOD) for reliability in high-pressure situations, including managing end-of-night operations until all drivers returned safely.
- Resolved technical and payment issues daily during remote sales interactions, ensuring seamless customer experiences.
- Optimized delivery workflows by verifying inventory accuracy pre-dispatch, and coordinating real-time ETAs for 50+ daily orders.
Inventory Coordinator & Dispatch Lead
The Medical Strain
Oakland, California
11.2019 - 03.2021
- Promoted during the pandemic surge to manage inventory and dispatch when daily orders tripled—from 10 to 30+—ensuring accurate stock levels for all drivers.
- Addressed customer concerns during deliveries by explaining product details clearly, and resolving misunderstandings professionally.
- Maintained punctuality by arriving early to prepare orders, despite lockdown challenges.
Shift Lead Manager
Teaspoon
San Ramon, California
02.2019 - 10.2019
- Promoted within 1.5 months (vs. Typical 6+ months) for dependability in opening/closing procedures, and team support during peak hours.
- Resolved customer complaints promptly while maintaining high satisfaction through calm, solutions-focused communication.
- Trained new staff on operational protocols, and provided constructive feedback to improve performance.
Education
UX / UI Design Certification - Product Design
Chegg Skills
03-2023
High School Diploma -
Arlington High School
Arlington, TN05-2017
Apple Certified Support Professional (ACSP) -
Apple
Timeline
Sales MOD (Manager-on-Duty) & Remote Sales Lead
Three Trees Delivery
07.2021 - Current
Inventory Coordinator & Dispatch Lead
The Medical Strain
11.2019 - 03.2021
Shift Lead Manager
Teaspoon
02.2019 - 10.2019
UX / UI Design Certification - Product Design
Chegg Skills
High School Diploma -
Arlington High School
Apple Certified Support Professional (ACSP) -
Apple
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