Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jalen Giles

West Palm Beach

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Patient Care Associate

Mandala Healing Center
09.2023 - 05.2025
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Maintained clean, safe, and well-organized patient environment.
  • Facilitated smooth transitions between shifts by communicating pertinent patient information during detailed handoff reports.
  • Enhanced patient satisfaction by providing compassionate and attentive care during daily interactions.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Provided emotional support to patients and families, fostering trust and strong relationships throughout the care process.
  • Maintained confidentiality of sensitive information following HIPAA guidelines while discussing cases with healthcare professionals or family members involved in the treatment plan.

Behavioral Health Technician

The Best Detox
03.2021 - 12.2023
  • Conducted client rounds to check on residents.
  • Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
  • Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
  • Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.

Pool Concierge

The Ben Hotel
01.2021 - 07.2023
  • Maintained a clean and welcoming pool area for guests, ensuring safety and comfort at all times.
  • Assisted in organizing special events at the pool area, creating memorable experiences for guests.
  • Boosted revenue generation by promoting up-sell opportunities such as spa treatments or dining options available onsite.
  • Ensured compliance with local regulations and company policies regarding health, safety, and cleanliness standards at the pool area.
  • Implemented new strategies to streamline operations at the pool area, reducing wait times for services.
  • Ensured smooth check-in/check-out process for day-use guests by managing reservations efficiently.
  • Assisted in training new hires for the Pool Concierge role, sharing expertise and best practices to ensure a consistently high level of service.

Retail Associate

Under Armor
02.2021 - 06.2022
  • Provided excellent customer service, addressing inquiries and resolving issues swiftly.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.

Retail Associate

Old Navy
05.2018 - 03.2021
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
  • Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
  • Collaborated with team members to achieve daily sales goals and exceed performance targets.

Education

Palm Beach Lakes High School
West Palm Beach, FL
01.2021

AA degree - undefined

Palm Beach State College
Lake Worth, FL
01.2024

Skills

  • Customer satisfaction measurement
  • Client relations
  • Complaint handling
  • Relationship building
  • Data entry
  • Active listening
  • Critical thinking
  • Paperwork processing
  • Prioritization
  • De-escalation techniques

Certification

  • CPR certification
  • EMR certification (Kipu)
  • Community Voice Certificate of achievement
  • Active Guard Card

Timeline

Patient Care Associate

Mandala Healing Center
09.2023 - 05.2025

Behavioral Health Technician

The Best Detox
03.2021 - 12.2023

Retail Associate

Under Armor
02.2021 - 06.2022

Pool Concierge

The Ben Hotel
01.2021 - 07.2023

Retail Associate

Old Navy
05.2018 - 03.2021

AA degree - undefined

Palm Beach State College

Palm Beach Lakes High School

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