Jalen Gordon
Charlotte
Overview
7
7
years of professional experience
Work History
Security Guard
Allied Security Services
Greenville
08.2023 - 12.2025
- Monitored entrances and exits, verified visitor identification, and managed badge systems to enhance security measures.
- Conducted foot or vehicle patrols of the interior and perimeter to identify risks, such as unlocked doors, unauthorized visitors, or safety hazards.
- Responded to emergencies (fire, medical, intrusion) and handled security breaches according to protocols.
- Monitored CCTV footage for surveillance purposes, identifying and reporting suspicious activities to prevent security breaches.
- Acted as a visible security presence, providing assistance and directions while maintaining a professional demeanor.
- Maintained daily activity logs and wrote incident reports for accidents, thefts, or unusual incidents, ensuring accurate documentation for potential investigations.
- Prepared documents related to building security systems, access control systems, fire protection systems.
- Ensured compliance with state regulations concerning alarm monitoring procedures.
- Processed emergency and non-emergency radio calls with accuracy and professionalism.
Front Desk Concierge/Security
Legacy Reserves
Greenville
01.2022 - 07.2023
- Acted as the primary point of contact at the lobby desk, greeted visitors, maintained sign-in logs for security purposes, and answered phone calls according to company standards.
- Acted as the primary responder to emergency calls, including monitoring the emergency pendant system for residents, handling fire alarms, and managing crisis situations until help arrives.
- Conducted regular rounds inside and outside building to maintain secure environment, inspecting doors and lights for proper locking and monitoring community alarms.
- Monitored real-time video surveillance footage to identify and respond to suspicious activity promptly.
- Checked fire monitoring equipment daily to ensure functionality and safety.
- Completed incident reports and maintained detailed shift log documenting events, problems, and concerns for review and action.
- Managed incoming packages/deliveries, inputted maintenance work orders for residents, and ensured the lobby and entryway remained clean.
Guest Service Representative
Target
Greenville
09.2018 - 11.2021
- Welcomed guests warmly, expressed gratitude, and delivered exceptional service to enhance shopping experience.
- Processed returns and exchanges, and resolved guest complaints professionally to maintain satisfaction.
- Scanned and bagged items at checklanes, managed transactions, and reduced wait times for guests.
- Managed in-store pickups, Drive Up services, and ensured accuracy in order preparation.
- Maintained cleanliness of front lanes and service desk to enhance customer experience.
Education
HS Diploma -
A.C. Flora High School
Columbia06-2021
Skills
- Security monitoring
- Emergency response
- Incident reporting
- Risk assessment
- Access control
- Surveillance technology
Timeline
Security Guard
Allied Security Services
08.2023 - 12.2025
Front Desk Concierge/Security
Legacy Reserves
01.2022 - 07.2023
Guest Service Representative
Target
09.2018 - 11.2021
HS Diploma -
A.C. Flora High School