Summary
Overview
Work History
Education
Skills
Education
Timeline
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Jalen Graham

Upper Marlboro

Summary

Versatile and results-driven professional with a strong background in warehouse logistics and a certified foundation in computer information technology. Demonstrates proven expertise in inventory control, equipment handling, and shipping/receiving operations, alongside hands-on experience with networking hardware, system troubleshooting, and basic IT support. Recognized for strong work ethic, adaptability, and a commitment to safety and efficiency. Currently seeking to leverage both technical and operational strengths in a hybrid role involving IT support, network maintenance, or technical logistics.

Overview

7
7
years of professional experience

Work History

Sales Associate

Aldi Distribution Center
01.2019 - 12.2019
  • Worked directly with customers to handle order needs and resolve problems.
  • Completed production tasks quickly, including racking completed products and banding or boxing for easy transport.
  • Helped team achieve quality goals by minimizing errors and identifying conformance issues or errors.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Developed and implemented strategies to increase customer satisfaction and engagement.

Technical Support Assistant

Digital Access Solutions
01.2020 - 04.2020
  • Provided end-user support for printer setup, file sharing, and basic Wi-Fi troubleshooting.
  • Installed software updates and antivirus solutions across multiple devices.
  • Shadowed senior techs to learn about networking hardware and remote desktop tools.
  • Developed documentation on common tech issues for faster troubleshooting by team members.

Warehouse & Network Support Assistant

Metro Logistics & IT Services
05.2020 - 07.2022
  • Maintained inventory of IT equipment and assisted in setting up devices across the warehouse.
  • Coordinated shipments of network hardware to off-site locations and logged serial numbers using Excel.
  • Helped IT manager run Ethernet cables and perform basic diagnostics on Wi-Fi connectivity.
  • Ensured barcode scanners and connected devices remained online and functional during shifts.

Logistics Technician (Hybrid IT/Warehouse)

TechMove Distribution Center
08.2022 - 02.2023
  • Monitored warehouse equipment (RFID scanners, printers, and tablets) to ensure proper network connectivity.
  • Worked with IT to troubleshoot downtime issues affecting barcode scanning and label printing.
  • Maintained logs of all tech-related incidents and coordinated with the help desk to resolve recurring issues.
  • Provided training to new staff on proper device usage and reporting procedures.

E-Commerce Fulfillment Technician

SmartShip Fulfillment
03.2023 - 01.2024
  • Managed online order flow and inventory systems, ensuring hardware (printers, tablets, scanners) was online and synced with the network.
  • Assisted the IT team in setting up and maintaining internet-connected devices for new stations.
  • Ran basic diagnostics when label printers or Wi-Fi devices failed, ensuring minimal order disruption.
  • Developed a strong understanding of wireless LAN basics and IoT device setup.
  • Pulled orders quickly to maintain demanding productivity goals.

Warehouse Packer

Nordstrom Rack
02.2024 - Current
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Performed data entry and completed proper paperwork.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.

Education

Associate of Science - Computer Information Technolgy

DeVry University
Chicago, IL
05.2023

2019HighSchool Diploma -

Frederick Douglass High School
Upper Marlboro, Maryland
05.2019

Skills

  • Wi-Fi Installation & Signal Testing
  • Remote Desktop Support
  • Help desk operations
  • Technical Problem-Solving Under Pressure
  • Device Setup in Logistics Environments
  • Warehouse IT Support
  • Physical and Technical Troubleshooting Skills
  • Quick Learner with Technical Aptitude
  • Self-Motivated and Task-Oriented
  • Adaptive in Fast-Paced Environments
  • Strong Work Ethic and Dependability
  • Time Management in High-Volume Environments

Education

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Timeline

Warehouse Packer

Nordstrom Rack
02.2024 - Current

E-Commerce Fulfillment Technician

SmartShip Fulfillment
03.2023 - 01.2024

Logistics Technician (Hybrid IT/Warehouse)

TechMove Distribution Center
08.2022 - 02.2023

Warehouse & Network Support Assistant

Metro Logistics & IT Services
05.2020 - 07.2022

Technical Support Assistant

Digital Access Solutions
01.2020 - 04.2020

Sales Associate

Aldi Distribution Center
01.2019 - 12.2019

Associate of Science - Computer Information Technolgy

DeVry University

2019HighSchool Diploma -

Frederick Douglass High School

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