Jalen Gray
Jackson,MS
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supply Coordinator
St. Dominic Hospital
03.2019 - Current
- Customer Service Liaison between department leaders and supply chain
- Telecommunications with vendors to create, process, and update order statuses
- Purchased, organized, and distributed supplies for maintenance activities and personnel use
- Supervised and managed employees during sorting, packaging and return procedures
- Monitored production levels and implemented measures to increase output.
Technical Support Specialist
C Spire
08.2024 - 12.2024
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
Outbounds Operations Support
Cardinal Health
05.2022 - 08.2024
- Quality control measures to ensure accurate orders
- Package medications orders for hospitals and pharmacies
- Proper handling of Scheduled II and higher controlled substances
- Proper packaging of medical equipment and devices Manage scheduling to ensure on-time truck departures
Sales Associate
Target
08.2017 - 03.2019
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Bachelor of Science - Biological Sciences
University of Southern Mississippi
Hattiesburg, MSSkills
- Technical troubleshooting
- Customer support
- Operating systems
- ServiceNow
- VoIP
- Computer Hardware
- Active Directory
- Network Security
- Microsoft Office
- Firewalls
- Virtual Machines
Certification
Comptia Security+ Certification
Google IT Support Professional Certification
Microsoft Azure Fundamentals
ISC2 Certified in Cybersecurity
Oracle Cloud Infrastructure Foundations
Timeline
Technical Support Specialist
C Spire
08.2024 - 12.2024
Outbounds Operations Support
Cardinal Health
05.2022 - 08.2024
Supply Coordinator
St. Dominic Hospital
03.2019 - Current
Sales Associate
Target
08.2017 - 03.2019
Bachelor of Science - Biological Sciences
University of Southern Mississippi
Similar Profiles
Candie M. WaltonCandie M. Walton
Registered Nurse – Women’s Med/Surg & Mother/Baby (Postpartum) at St. Dominic HospitalRegistered Nurse – Women’s Med/Surg & Mother/Baby (Postpartum) at St. Dominic Hospital
Dana GarrettDana Garrett
IV therapy at St. Dominic hospitalIV therapy at St. Dominic hospital
Amandeep KaurAmandeep Kaur
Nursing Assistant at St. Dominic HospitalNursing Assistant at St. Dominic Hospital