Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
Jalen Greene

Jalen Greene

Thornton,CO

Summary

Dynamic customer service professional with a proven track record of excellence in diverse roles, consistently recognized for contributions to team success. Specializes in customer engagement and support, demonstrating a commitment to fostering a positive environment and enhancing overall team performance. Extensive experience as a dedicated Behavior Technician in implementing behavioral plans and interventions for clients with varied needs highlights a strong foundation in Applied Behavior Analysis (ABA). Equipped with exceptional communication and time management skills, focused on promoting the development of functional skills and independence for all clients, seamlessly translating hospitality and interpersonal strengths across multiple fields.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Registered Behavior Technician (RBT)

Behavioral Innovations
06.2024 - Current
  • Provided one-on-one therapy sessions in various settings including homes, schools, and clinics
  • Maintained accurate documentation of session notes, progress reports, incident reports, and other required paperwork in compliance with organizational standards
  • Utilized applied behavior analysis (ABA) techniques to teach and reinforce adaptive skills, such as communication, social interaction, and daily living activities with more than 7 clients a day.

Barback

Platinum 84
08.2023 - 03.2024
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Learned how to make wide variety of mixed drinks.
  • Delivered food to customers at bar and tables.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons all whilst heavy background music was present
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Coordinated with servers and bartenders to maintain smooth operation of bar area.
  • Operated POS system to collect payments from customers.
  • Assisted in setting up and breaking down bar area for special events.
  • Greeted customers and provided friendly, knowledgeable service.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Engaged in suggestive selling and other sales techniques.

Target Team Member

Target
11.2022 - 08.2023
  • Closing Team Member Expert
  • Management to small team of 4-5 workers
  • Customer service
  • Guest Advocate expert
  • Stocking skills
  • Cashier
  • Cart attendant

Taco Bell Crew Member

Palo Alto Networks
06.2021 - 02.2022
  • Covered all Job titles in this restaurant.
  • Took orders, prepared meals, and collected payments.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Assisted other team members to achieve goals.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.

Parking Attendant

Frightmare Farms Haunted Scream Park
10.2021 - 10.2021
  • Traffic/Parking Coordinator
  • Ticket administration/Customer service

Education

Special Education - RBT Training

Behavioral Innovations
Boulder, CO
07-2024

High school diploma -

Mountain Range High School
Westminster, CO
05-2023

Skills

  • Restaurant Experience
  • Guest services
  • Cashiering
  • POS
  • Serving
  • Hospitality
  • Communication skills
  • Retail Sales
  • Cleaning Experience
  • Data collection and analysis
  • Social skills development
  • Heartsaver CPR AED

Accomplishments

  • Achieved RBT Certification by completing required training course with accuracy and efficiency.
  • Supervised team of 7-9 staff members.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 4 in the development of Behavior Intervention Plans
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Increased sales by 12% through the usage of Social Media for previous company

Certification

  • RBT - Registered Behavior Technician
  • ACE - Adobe Certified Expert, Photoshop

Languages

English - Fluent

Timeline

Registered Behavior Technician (RBT)

Behavioral Innovations
06.2024 - Current

Barback

Platinum 84
08.2023 - 03.2024

Target Team Member

Target
11.2022 - 08.2023

Parking Attendant

Frightmare Farms Haunted Scream Park
10.2021 - 10.2021

Taco Bell Crew Member

Palo Alto Networks
06.2021 - 02.2022

Special Education - RBT Training

Behavioral Innovations

High school diploma -

Mountain Range High School

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