Jalen Hamilton
McDonough,GA
Summary
Driven by a results-focused approach, I excelled at Delta Air Lines, mastering preventative maintenance and collaborative teamwork. Leveraging skills in effective prioritization and technical analysis, I enhanced operational efficiency and safety, significantly contributing to project successes and superior customer experiences. My proficiency in English underpins my ability to communicate complex technical issues clearly and effectively.
Overview
8
8
years of professional experience
Work History
Supply Attendant
Delta Air Lines, Inc
04.2023 - Current
- Supports compliance processes, data accuracy, and proper issuing, receiving, or shipping of material managed in the stores operation.
- Performs all work activities in accordance with established laws, regulations, standards, safety protocols, and procedures to ensure safety of self and others.
- Conducts inspections to locate damage, defects, or wear that may affect safety, reliability, or customer experience, reporting issues as appropriate.
- Tests machinery, mechanical equipment, components, and parts for defects to ensure proper functioning.
- Recommends replacement, repair, or modification of aircraft equipment based on inspection.
- Troubleshoots equipment or systems operation problems.
- Reads and interprets technical manuals and guidelines to perform inspections, installations, repairs, or other work activities.
- Researches manuals, flight logs, or other technical resources to gather information needed to complete work activities.
- Reports issues, malfunctions, unusual wear, or damage to appropriate personnel, as required.
- Repairs worn, defective, or damaged parts or components (e.g., seat gears, tray tables, wiring/electrical), using hand tools , gauges, and testing equipment.
- Installs, removes, or modifies, aircraft structures, systems, or components, following drawing, schematics, charts, engineering orders, and technical publications.
- Interprets discrepancies or logs (written or verbal) to understand history and nature of issue, to troubleshoot issue, and to identify required next steps ( e.g., fix, defer, replace)
- Maintains repair logs, documenting all preventative and corrective aircraft maintenance activities.
- Interprets and uses specifications, drawings, blueprints diagrams, schematics, or flow charts to determine operational methods or sequence and to complete work activities.
Technical Analyst
Cognizant Technologies
05.2021 - 04.2023
- Assist in the deign of network infrastructure while performing capacity and resource planning.
- Evaluate daily incident trends and make recommendations to the team's lead to reduce incident rates.
- Managed and delivered project assignments with established time lines.
- Build Microsoft Excel reports twice a week to analyze and provide insight to leadership on which specific issues were trending in all regions.
Technical Support Specialist
One Main Financial
03.2020 - 05.2021
- Provided exceptional remote support to employees within the company.
- Managed new company software rollout configuration.
- Supported employees with. system updates, wireless connectivity, and MS Office Suite issues using the remote GILA tool.
Customer Service/ Ramp Agent
Delta Air Lines, Inc
05.2016 - 05.2021
- Performs all work activities in accordance with established laws, regulations, standards, safety protocols, and procedures to ensure safety of self and others.
- Routine loading, unloading, and transporting baggage, mail, or cargo. to and from aircraft.
- Safely utilizes all ground service equipment such as tugs, belt loaders, tow tractors in areas of congestion.
- Responsible for checking all motorized equipment that my team would use before our shift.
- Consistently prioritizes safety and security of self, others, and personal data.
Information Technology Specialist
Clayton County Public Schools
08.2018 - 03.2020
- Provide front line support for entire student body, faculty, and staff in resolving technical inquires.
- Supervise the student workforce by ensuring tickets, questions, and daily task are being processed correctly.
- Maintained desktops, laptops, to include updates, and resolved issues surrounding hardware, software, and the network.
Education
No Degree - A & P Mechanics
US Aviation Academy
Forest Park, GA08.2025
Bachelor of Science - Kinesiology
Georgia State University
Atlanta, GA12.2016
Skills
- Preventative Maintenance
- Reading, Writing, Speaking, Understanding English
- Collaborative Teamwork
- Effective Prioritization
Timeline
Supply Attendant
Delta Air Lines, Inc
04.2023 - Current
Technical Analyst
Cognizant Technologies
05.2021 - 04.2023
Technical Support Specialist
One Main Financial
03.2020 - 05.2021
Information Technology Specialist
Clayton County Public Schools
08.2018 - 03.2020
Customer Service/ Ramp Agent
Delta Air Lines, Inc
05.2016 - 05.2021
No Degree - A & P Mechanics
US Aviation Academy
Bachelor of Science - Kinesiology
Georgia State University