Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Jalen Henry

Santa Clarita,CA

Summary

Knowledgeable in hospitality with proven track record in delivering exceptional customer service and creating memorable guest experiences. Skilled in managing high-volume environments and ensuring guest satisfaction. Demonstrated ability to work effectively under pressure while maintaining a positive and engaging attitude. Strong focus on team collaboration and achieving results, ensuring adaptability with changing needs. Known for reliability, friendly demeanor, great work ethic, and ability to create welcoming environment.

Overview

9
9
years of professional experience

Work History

Cocktail Server

Bjs Restaurants Inc
01.2024 - Current
  • Delivered exceptional customer service in high-volume bar environment.
  • Managed cocktail orders efficiently, ensuring timely and accurate delivery.
  • Maintained cleanliness and organization of bar area to enhance guest experience.
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.
  • Boosted beverage sales through strategic upselling techniques and promoting daily specials.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.

Receptionist

Nail Forum
11.2023 - Current
  • Greeted visitors and provided them with assistance.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Answered and directed incoming calls using multi-line telephone system.

Bartender

Larsen's Steakhouse
04.2023 - 11.2023
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Provided drink suggestions to customers based on their preferences.
  • Processed payments accurately and efficiently with POS system.
  • Performed opening and closing duties including restocking supplies.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Cocktail Server/Bartender

Wokcano
01.2018 - 04.2023
  • Greeted guests and provided menus.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared and served alcoholic beverages in accordance with company standards.
  • Assisted in stocking bar area with beer, wine, spirits, paper products, straws and stirrers.
  • Cleared tables quickly after guests departed.
  • Performed opening, closing duties such as setting up, breaking down the bar area.
  • Provided exceptional service to high volume of daily customers.
  • Created rapport with new and returning patrons to foster guest satisfaction.

Accounting Assistant

M.W. Sausee
08.2019 - 04.2020
  • Assisted with accounts receivable activities such as invoicing, collections, and deposits.
  • Performed account analysis and reconciliations, including bank statements and inter-company general ledger accounts.
  • Reviewed customer accounts to ensure accuracy of billing information and payment terms.
  • Entered data into accounting software programs such as QuickBooks or Sage 50 Accounting Software.
  • Answered questions from customers regarding their billing or payment status.
  • Researched discrepancies between invoices, purchase orders, packing slips.
  • Analyzed financial documents to identify trends or irregularities.

Reservation Specialist

Burke Williams Spa
09.2016 - 06.2017
  • Created detailed reports of all reservations made on a daily basis.
  • Performed data entry into reservation system and updated customer information as needed.
  • Responded promptly to customer inquiries via phone and email in a professional manner.
  • Researched and resolved customer complaints related to bookings and cancellations.
  • Reviewed existing reservations regularly to identify potential problems before they arose.
  • Utilized problem solving skills to resolve any issues that did arise quickly and efficiently.
  • Recommended upgrades or additional services based on customer preferences.

Education

High School Diploma -

Sierra Vista High School
Las Vegas, NV
06-2013

Skills

  • Data Entry
  • Scheduling
  • Clerical Support
  • Positive and professional
  • Multi-line telephone skills
  • Time Management
  • Organization skills
  • Menu Memorization
  • Suggestive Selling
  • Food Running
  • Beverage Preparation
  • Outgoing Personality
  • Excellent judgment
  • Handling Difficult Customers
  • Cash and credit transactions
  • Service-oriented mindset
  • Complex Problem-Solving
  • Anticipating guest needs
  • File management

Education and Training

other

Timeline

Cocktail Server

Bjs Restaurants Inc
01.2024 - Current

Receptionist

Nail Forum
11.2023 - Current

Bartender

Larsen's Steakhouse
04.2023 - 11.2023

Accounting Assistant

M.W. Sausee
08.2019 - 04.2020

Cocktail Server/Bartender

Wokcano
01.2018 - 04.2023

Reservation Specialist

Burke Williams Spa
09.2016 - 06.2017

High School Diploma -

Sierra Vista High School

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