Jalen Horton
San Diego,CA
Summary
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful worker dedicated to identifying needs to develop and deliver creative solutions.
Overview
6
6
years of professional experience
Work History
Team Lead/Cashier
B Sweet Dessert Bar
Los Angeles
06.2019 - 07.2021
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Performed store opening and closing procedures in a thorough manner.
- Completed general upkeep tasks, including changing register tapes, replacing employee supplies and cleaning eating areas.
Lead Barista
Starbucks
Los Angeles, CA
07.2021 - 09.2023
- Skilled in crafting high-quality beverages.
- Provided exceptional customer service, and maintaining a clean and efficient workspace.
- Adept at multitasking, teamwork, and ensuring a welcoming atmosphere for guests.
- Passionate about delivering a great coffee experience while meeting company standards.
- Maintained cleanliness and taught other baristas to the the same.
- Managed and organized the flow of shifts daily in order to increase customer satisfactory scores.
Server
The Sidewalk Cafe & Grill
Los Angeles
02.2022 - 07.2023
- Delivered exceptional customer service, enhancing guest experience and satisfaction.
- Efficiently managed cash handling and processed transactions with accuracy.
- Collaborated with team members to ensure timely service during peak hours.
- Resolved customer issues and complaints swiftly, while maintaining a positive environment.
Team Lead
Bacio di Latte
Los Angeles
06.2024 - 09.2024
- Led team members through the opening and closing procedures of the store.
- Trained multiple team members the rules of the store.
- Handled cash transactions as well as cash counts.
- Counted and kept track of inventory of the store.
- Managed and organized shifts daily.
Barista
Starbucks
La Jolla, CA
09.2024 - Current
- Handled Cash Transactions while demonstrating extensive knowledge of the Starbucks menu.
- Learned to multitask without sacrificing the customer experience.
- Performed both closing and opening procedures Maintained cleanliness of store.
Education
Bachelor of Science - Structural Engineering
University of California, San Diego
La Jolla, CA06-2027
High School Diploma -
Hamilton High School
Los Angeles, CA06-2023
Skills
- Decision Making
- Leadership
- Fast Learner
- Ability to Work Under Pressure
- Customer Service
- Ability to Work in a Team
- Excellent Customer Service Skills
- Communication Skills
- Great Team Player
- Quick Learner
- Patient Problem Solver
- Time Management
- Cash Handling
Timeline
Barista
Starbucks
09.2024 - Current
Team Lead
Bacio di Latte
06.2024 - 09.2024
Server
The Sidewalk Cafe & Grill
02.2022 - 07.2023
Lead Barista
Starbucks
07.2021 - 09.2023
Team Lead/Cashier
B Sweet Dessert Bar
06.2019 - 07.2021
Bachelor of Science - Structural Engineering
University of California, San Diego
High School Diploma -
Hamilton High School
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