Jalen Howard
Seattle,WA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Program Coordinator
Center For Multicultural Health
10.2019 - 09.2021
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Identified costs involved for Tailored Media campaign and Grant tasks to keep in line with departmental budget. Campaign ads reached over 70,000 viewers.
- Prepared monthly reports, and invoices for upper management.
- Managed all procedures for the proper handling of all inventoried items including the proper documentation / transaction of all stock movements to/from Third Party Storage Provider.
- Developed proposals and operational plans within assigned area.
- Participated in meetings with producers and production crew to keep program in step with creative vision.
- Evaluated scripts to identify creative strategies and resource needs.
- Reviewed scripts and made changes to improve wording, flow or interest levels, consistently producing highly successful shows (Podcast/Video skits).
- Gathered and organized all printed materials required for program participation
- Organized and managed program development from conception through successful execution
- Contributed to positive team environment and proactively aids team members with process barriers and projects.
- Maintained accountability to attendance, productivity, and quality expectations while adapting to changing requirements of Organization.
- Supervised over 30 youth during team meetings, large assignments, community engagement events.
- Executed live productions across multiple platforms.
- Maintained high attention to detail to find and correct problems before hitting air.
- Developed schedules for production, editing, and duplication for timely delivery.
Rental Assistance Specialist
United Way
08.2022 - Current
- Resolved tenant and landlord disputes to maintain positive relationships and increased number of people served rental assistance.
- Accommodated last minute requests to address needs of tenants, achieving high volume of completed rental assistance applications.
- Complied with governmental and other regulatory agencies by following policies and documenting transactions.
- Managed multiple tasks in high-volume environment.
- Responded quickly to tenant and landlord inquiries, answering questions and offering insight into rental assistance process.
- Served over 100 families during outreach events across King County, assisted families in getting preregistered for rental assistance.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Demonstrated excellent communication skills, both verbal and written
- Developed scripts and processes for data integration and maintenance.
- Worked with staff to develop and implement procedures to prevent data loss and maximize system availability.
- Maintained accuracy of records by verifying accuracy of data in records.
- Followed confidentially regulations to maintain privacy.
- Developed efficient filing system to retrieve records quickly.
- Coordinated with various departments to support cross-functional needs.
Investigation Specialist/Data Analyst
Amazon
09.2021 - 08.2022
- Provided timeline resolution to issues in hand by researching and querying internal tools and by taking real-time decisions.
- Documented findings and prepared detailed reports.
- completed over 100-150 investigations on a weekly basis.
- Took appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
- Demonstrated ability to work independently and make complex investigation decisions with little to no guidance.
- Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns
- Exhibited prioritization of work time to ensure productivity, fulfilled department standards for time spent and individually prioritize multiple tasks of competing urgency.
Customer Service Representative/Data Entry Clerk
Leviton
04.2018 - 10.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Refer unresolved customer grievances to designated departments for further investigation
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Assist team with overall workflow, demonstrate consistent quality work despite high volume of task
- Processed over 50 customer orders daily.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer requests for products, services and company information
- Assisted with, and collaborated with different departments on Supply chain management. Provided Clients with status updates on POs.
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Communicated with vendors regarding backorder availability, future inventory and special orders
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
Team Lead/Driver
Spin Bike Share
08.2017 - 12.2017
- Team Lead for drivers; Implemented and monitored projects. Involvement in team's performance and productivity lead to 40% increase in number of bikes being rented by customers.
- Scheduled weekly meetings with different sectors of company to provide updates and discuss new objectives.
- Assisted marketing and advertising team with promotion of bike brand. Researched industry trends of bike share competitors.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
- Established open and professional relationships with team members to achieve quick resolutions for various issues
Education
Bachelor of Arts - Media And Communications
University of Washington
Bothell, WA06.2017
Skills
- Team Leadership
- Project Management
- Excellent multitasking skills
- CRM (Zendesk, Apricot, NetSuite, Oracle)
- Management Systems
- CPM
- Data analysis
- Broadcast
- Strong organizational skills
- Coordinate Scheduling
- Customer Service
- Oral And Written Communication
- Strategic Planning
- Data Gathering
- MS Office
- Management
- Data Entry
- Social Media Platforms
- Marketing
- Consulting
- Communications Management
- Administering Social Media Accounts
- Content Development
- Social Media Content Development
Timeline
Rental Assistance Specialist
United Way
08.2022 - Current
Investigation Specialist/Data Analyst
Amazon
09.2021 - 08.2022
Program Coordinator
Center For Multicultural Health
10.2019 - 09.2021
Customer Service Representative/Data Entry Clerk
Leviton
04.2018 - 10.2019
Team Lead/Driver
Spin Bike Share
08.2017 - 12.2017
Bachelor of Arts - Media And Communications
University of Washington
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