Jalen Hutchinson
Frisco,TX
Summary
Knowledgeable IT Technician with solid background in IT support and troubleshooting. Proven ability to resolve technical issues and implement effective solutions, contributing to system efficiency. Demonstrated expertise in network management and hardware maintenance.
Overview
6
6
years of professional experience
Work History
Business Expert
T-Mobile
Irving, TX
04.2025 - Current
- Provides astounding Business customer service thorough effective and timely resolution of various customer inquiries and concerns.
- Builds customer loyalty and value through effective account management, identifying and providing offers for appropriate additional features and services, and collecting past due balances.
- Uses resource documentation for reference and the automated and training tools provided to deliver exceptional customer service.
- Meets department productivity and quality standards. Appropriately disburses adjustments and account credits in accordance with T-Mobile policy.
- Approaches each call with a can do mindset and treats each customer with respect, courtesy, and a genuine desire to help.
- Completes training requirements to stay current on existing and new systems and products, to grow skills, and to maintain proficiency on company values and organizational requirements.
- Collaborates effectively across channels including retail, care, sales, and other partners.
Front End Specialist
Costco Wholesale
Frisco, TX
10.2021 - Current
- Skilled in handling cash transactions, operating POS systems, and maintaining accurate financial records. Adept at managing high-volume checkouts, organizing merchandise, and resolving customer inquiries and concerns in a timely manner via telephone or in person interactions
Customer Service Representative
Market Street
Frisco, TX
09.2019 - 10.2021
- As a customer support rep at Market Street, I was responsible for ensuring a smooth shopping experience for customers. I assisted with finding products, answered questions, and resolved any issues that arose. My goal was to create a friendly and welcoming atmosphere, making sure customers felt valued and satisfied during their visits
Education
Certificate - Cyber Security Bootcamp Certification Cohort
Arizona State University
Tempe, AZ08.2024
Associate of Applied Science - Cybersecurity
Collin College
Frisco, TX10-2025
Certificate - Certified in Cybersecurity(CC)
ISC2
Frisco, TX08.2024
Skills
- Proficient in Microsoft Office and Google Workspace
- Troubleshooting Skills: Virtual Box, VMs, Vulnerabilities, MS Azure, Operating Systems, Hardware issues, Networking
- Proficient in security tools: Ping, Nmap, Wireshark, Metasploit, Autopsy, Splunk, Security Onion, Nessus, Burpsuite, Snort, Windows, Active Directory
Websites
Timeline
Business Expert
T-Mobile
04.2025 - Current
Front End Specialist
Costco Wholesale
10.2021 - Current
Customer Service Representative
Market Street
09.2019 - 10.2021
Certificate - Cyber Security Bootcamp Certification Cohort
Arizona State University
Associate of Applied Science - Cybersecurity
Collin College
Certificate - Certified in Cybersecurity(CC)
ISC2