JALEN JAMES
DeSoto,TX
Summary
People-first servant leader with a background in professional sports management and library administration. Exceptional communicator skilled in conflict resolution, active listening, and supporting diverse teams to drive performance and maintain a safe, inclusive environment.
Overview
4
4
years of professional experience
Work History
Professional Soccer & Camp Director
Lexington FC & Chattanooga FC
01.2023 - 11.2025
- Helped create skill developing game simulation programs for camp attendees
- Investigated and resolved client issues through active listening and conflict resolution strategies.
- Addressed disciplinary issues among campers fairly and consistently, creating an atmosphere of respect and accountability within the camp community.
- Provided feedback to campers on skill development and personal growth.
- Maintained equipment inventory and ensured proper care of all camp supplies.
Campus Library Customer Support
Campbell University
Buies Creek, NC
06.2021 - 11.2022
- Served the staff at the front desk as the concierge of the library
- Maintained accurate and timely database records and assisted with document transfers, demonstrating high attention to detail
- Provided thorough guidance on library resources and services to enhance student experience.
- Engaged with students to gather feedback on services, improving overall library satisfaction.
Education
Bachelor of Science - Business Administration
University of Campbell
Buies Creek, NC12.2022
Skills
- Customer Service
- Strong Math Skills
- Client/Vendor Relations
- Policy/Procedure Formulation
- Public Relation & Speaking
- Team Building & Leadership
- Integrity
- Highly Driven
- Insightful & Enthusiastic
- Customer Needs Assessment
- Multi-Tasking Expertise
- Process Oriented
- Analytical Thinking
- Initiative, ability to manage own time
Interests
Reading, Playing Soccer, Listening (Peoples Stories / Experiences), Working out, Dancing Salsa
Timeline
Professional Soccer & Camp Director
Lexington FC & Chattanooga FC
01.2023 - 11.2025
Campus Library Customer Support
Campbell University
06.2021 - 11.2022
Bachelor of Science - Business Administration
University of Campbell