Jalen Kelly
West Palm Beach
Summary
Results-driven professional with a strong background in sales, customer service, and financial operations. Proven ability to manage client relationships, drive revenue growth, and enhance operational efficiency. Adept at team leadership, sales strategy execution, and cross-functional collaboration to achieve business objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Data Clerk
Finally
11.2023 - Current
- Establish and maintain strong client relationships, ensuring seamless bank connections between clients and the company
- Guide clients through the document upload process, providing technical assistance and troubleshooting support
- Handle de-escalations with professionalism, applying problem-solving and critical thinking skills to resolve client concerns efficiently
- Utilize basic accounting and bookkeeping knowledge, including proficiency in QuickBooks, to support financial data accuracy
Assistant Fitness Director
Villa Sports
01.2021 - 01.2023
- Develop and maintain strong relationships with members, providing tailored financial solutions to drive sales and customer satisfaction
- Consistently exceed sales and referral goals by effectively promoting and cross-selling financial products and services
- Conduct presentations and outreach to partner companies, enhancing business development efforts and increasing membership acquisition
- Function as a key point of contact for client issues, ensuring prompt resolution and a seamless customer experience
- Train and mentor new employees, fostering a high-performance sales and service culture
- Monitored gym usage patterns to identify opportunities for enhancing member experience or making operational adjustments as needed.
- Supported personal trainers by providing guidance on best practices and current industry trends for continuous improvement of service quality.
- Empowered fitness staff with regular professional development opportunities, leading to increased confidence and competence in their roles.
- Collaborated with Fitness Director to create innovative fitness classes, attracting new members and increasing overall attendance.
Logistics Customer Service Representative
Quantix
08.2019 - 05.2021
- Managed high-volume customer interactions, ensuring accurate and timely order fulfillment and issue resolution
- Strengthened client relationships by proactively identifying and addressing service challenges
- Assisted in business development efforts by coordinating logistics solutions tailored to client needs
- Developed a reputation for quick problem-solving and maintaining high service standards under pressure
Front Desk Overnight
Planet Fitness
01.2018 - 01.2020
- Monitor club access for both members and non-members, ensuring compliance with membership policies
- Handle inquiries, complaints, and concerns from members and guests, providing excellent customer service
- Conduct facility tours for prospective members and successfully sell memberships by explaining benefits and services
- Operate the Point-of-Sale system, process membership agreements, and manage past-due account balances
- Maintain the front desk area, schedule fitness training appointments, and assist with employee onboarding
- Perform regular club walk-arounds every 20 minutes to ensure facility cleanliness and member safety
- Conduct thorough cleaning of equipment, locker rooms, and common areas, ensuring a high standard of hygiene
- Uphold diversity, equity, and inclusion practices while fostering a welcoming environment for all members
Personal Trainer
Independent/Fitness Facility
01.2018 - 01.2020
- Designed and implemented customized fitness programs tailored to clients' individual goals, including weight loss, muscle gain, and overall wellness
- Conducted one-on-one and group training sessions, ensuring proper exercise technique and injury prevention
- Provided nutritional guidance and fitness assessments to track client progress and make necessary program adjustments
- Marketed personal training services to potential clients, increasing membership engagement and client retention
- Maintained a clean and safe training environment while ensuring high levels of customer satisfaction
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Increased client retention through consistent communication, motivation, and support.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Built and established meaningful rapport and relationships with members
Education
High School Diploma -
Miami Northwestern Senior High
Miami, FLBachelor of Science - Kinesiology
Southeastern University
Lakeland, FL05-2020
Skills
- Sales & Business Development
- Customer Relationship Management (CRM)
- Team Leadership & Training
- Cross-Selling & Upselling Strategies
- Financial Services & Banking Operations
- Market Analysis & Sales Forecasting
- Client Retention & Engagement
- QuickBooks & Bookkeeping
- Personal Training & Fitness Coaching
- Athletic Coaching
- Nutritional Guidance & Program Development
- Problem-Solving & Conflict Resolution
- Time Management & Goal Achievement
- Facility & Operations Management
Certification
- Certified Personal Trainer, ISSA
- Class D Security License, 07/01/24, Present
- Certified Notary Public
- CPR & First Aid Certified
- AED Certification
Accomplishments
- CPR/AED Certification
- First-Aid Certification
- Personal Training Certification
Timeline
Data Clerk
Finally
11.2023 - Current
Assistant Fitness Director
Villa Sports
01.2021 - 01.2023
Logistics Customer Service Representative
Quantix
08.2019 - 05.2021
Front Desk Overnight
Planet Fitness
01.2018 - 01.2020
Personal Trainer
Independent/Fitness Facility
01.2018 - 01.2020
High School Diploma -
Miami Northwestern Senior High
Bachelor of Science - Kinesiology
Southeastern University
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