Jalen K. Jamison

Led implementation planning for internal systems, including knowledge platforms and automated infrastructure toolchains.

Coordinated engineers, change owners, and support teams through implementation calls to ensure successful execution, testing, and post-cutover documentation.

Supported system rollouts with infrastructure and compliance requirements by developing cutover checklists, validating changes, and tracking completion.

Authored SOPs, system knowledge articles, and reference materials to support operational continuity and onboarding.

Supervised and rated job performance for 6 subordinates, delivering timely and actionable feedback to drive team efficiency and accountability.

• Managed cross-departmental schedules to support secure device rollouts and internal access provisioning.
• Created rollout templates, coordinated change management updates, and facilitated communication between engineers and users.
• Helped standardize deployment documentation, leading to more efficient cross-shift handoffs.
• Partnered with IT and compliance teams to support night and weekend project timelines.
• Improved project efficiency by streamlining communication channels and implementing effective coordination strategies.
• Served as primary point of contact between clients and technical teams, bridging gaps in understanding while ensuring accurate translation of requirements into deliverables.
• Managed diverse software implementations, ensuring smooth integration with existing systems and minimal disruptions to operations.

• Orchestrated the rollout of internal learning tools, managing implementation timelines, documentation, and communication flows.
• Collaborated with cybersecurity and infrastructure teams to ensure documentation and training addressed secure system access.
• Served as liaison between engineers and business units for implementation troubleshooting and support updates.
• Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
• Managed data and correspondence to secure information across complex landscapes of organizational departments.
• Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
• Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.

• Oversaw asset tracking, secure storage, and equipment implementations in high-compliance environments.
• Authored SOPs for equipment deployment cycles and coordinated field rollouts under tight deadlines.
• Coordinated incoming and outgoing shipments to maintain schedules.
• Tracked supply, equipment and product inventory quantities to maintain necessary levels.
• Tracked and managed transfer paperwork such as packing lists.
• Created and managed budgets related to logistics and transportation.
• Identified opportunities for inventory reductions.
• Conducted comprehensive audits of logistics processes to identify areas for improvement and cost reduction opportunities.

• Developed user training and helpdesk SOPs for systems post-implementation, improving readiness for software launches.
• Hosted implementation briefings with overnight teams to ensure proper transition during off-hours deployment cycles.
• Trained and mentored 100+ new personnel hired to fulfill various roles.
• Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 85%.
• Created unique materials to support training programs.
• Evaluated employee proficiency in system usage, identifying areas of improvement and providing additional coaching as needed.
• Established open lines of communication between trainers and trainees, encouraging honest feedback about session quality or other concerns that may arise during the learning process.
• Leveraged various teaching methods such as presentations, demonstrations, simulations, and role-playing scenarios to accommodate diverse learning styles among trainees.

• Supported multiple implementations across CRM platforms and billing tools; maintained cutover playbooks and tracked rollout success.
• Ensured documentation was updated post-deployment with input from frontline feedback loops.
• Trained and mentored [75+] new personnel hired to fulfill various roles.
• Created customer support strategies to increase customer retention.
• Wrote training manuals for Newly Hired Onboarding employees in Inbound/Outbound Sales positions according to strict company guidelines protocols.
• Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

• Managed virtual deployment of internal platforms and trained dispersed teams on updated security protocols and access methods.
• Wrote cutover documentation and end-user guides to support post-implementation stabilization.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
• Managed diverse team, promoting inclusive work environment that leveraged individual strengths.