Jalen Lair
Smyrna,TN
Summary
Versatile Senior Account Executive with 5+ years of experience in attracting and retaining top accounts, maintaining strong relationships with clients, and improving sales and revenue. Working knowledge of strategic selling, sales methodologies, and best sales industry practices. Excellent written and oral communication skills with specialties in account management and sales development.
Overview
7
7
years of professional experience
Work History
Sr. Account Executive
AMP
03.2019 - Current
- Onboarded new customers onto our SaaS program contributing towards monthly quota achievements
- Responsible for deescalated and retaining a portfolio of clients across many industries making sure to custom tailor solutions to each client
- Built rapport with customers to ensure a great fruitful relationship to increase a high retention and renewal rate
- Managed day-to-day client accounts, ensuring high levels of customer satisfaction.
- Collaborated closely with clients on designing their websites and business cards/logos aligning them with their brand image
- Led and motivated a team of up to 15 AEs and BDRs, fostering a collaborative and high-performing sales environment
- Collaborated with the team to streamline lead organization, identify potential opportunities, and successfully close deals, thereby making significant contributions to the overall success of the team
- Worked with the Sales Director to establish sales objectives, forecasted sales, and developed sales quotas for teams
- Leveraged CRM tools to oversee team sales tasks, manage the pipeline, assign leads, and facilitate the closing process, ensuring a streamlined and organized workflow
- Established robust client relationships, minimizing churn, and ensuring a favorable Return on Investment (ROI)
- Coached employees on key sales concepts, monitored sales activities, and provided constructive feedback for continuous improvement
- Shared best practices using CRM tools with other sales supervisors and representatives across different locations/divisions, fostering a collaborative and efficient work environment
- Efficiently entered sales orders and maintained communication with dealers, ensuring smooth transaction processes
- Actively contributed to driving sales support efficiencies, process improvements, and accurate forecasting
- Take initiative in managing and driving process improvements within the team
- Coach and mentor team members to enhance their performance and fulfillment of responsibilities
- Demonstrate strong interpersonal skills, building rapport with customers and fostering positive relationships
- Maintain an organized approach to work, emphasizing self-driven initiatives, timely and effective communication, and a focus on team members and customers.
Inside Sales Representative
Dell
08.2018 - 03.2019
- Utilized Microsoft Office tools effectively to create tech presentations for small businesses leading to increased sales targets achievement
- Developed strong relationships with existing customers while identifying potential ones through targeted sales strategies
- Collaborated closely with marketing teams on devising successful sales campaigns
- Examined sales data to evaluate performance outcomes and formulated strategic plans to rectify any identified performance gaps.
Retail Store Manager
T-Mobile
11.2016 - 08.2018
- Managed a team of 18 employees while ensuring effective communication with all stakeholders
- Deescalated and formulated solutions for customers to ensure/ enhance retention rates
- Successfully recruited, hired, and onboarded new hires which contributed to the store consistently ranking within the top 10% nationwide
- Supervised daily operations of the retail store, including staff scheduling, inventory management, and customer service.
- Monitored store performance metrics, including sales, profitability, and customer service ratings.
- Performed regular audits to ensure compliance with company standards.
- Recruited, trained, and managed a team of 20+ employees.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Oversaw inventory management and was responsible for the store’s P&L.
Education
Bachelor's degree - Business Management
Arizona State University's W.P. Carey School of Business
Currently pursuing a bachelor's degree - Cyber Security
The University of Tennessee - Knoxville
Knoxville, TNSkills
- Tech Presentation
- Software Demos
- Hardware Demos
- Onboarding
- Data Entry
- Excel Proficiency
- Payment Options Integration
- Backend Development
- Attention to Detail
- Relationship Building
- Prospecting abilities
- Client Relationship Management
- Sales strategies implementation
- Key Account Management
- Issue Resolution
- Order Management
- Multitasking and Organization
- Account planning
- Creative Thinking
- Optimizing Viewer Experience
Timeline
Sr. Account Executive
AMP
03.2019 - Current
Inside Sales Representative
Dell
08.2018 - 03.2019
Retail Store Manager
T-Mobile
11.2016 - 08.2018
Bachelor's degree - Business Management
Arizona State University's W.P. Carey School of Business
Currently pursuing a bachelor's degree - Cyber Security
The University of Tennessee - Knoxville