Jalen Lerma
Dolton,IL
Summary
Experienced and adaptable worker with a strong background in customer service, retail, and logistics. Demonstrates excellent communication, problem-solving, and organizational skills. Skilled in inventory management, teamwork, multitasking, and time management. Proven ability to excel in fast-paced environments as a server/host, back room attendant for a thrift store, Walmart restocker, and UPS truck loader. Recognized for reliability, attention to detail, and a strong work ethic.
Overview
5
5
years of professional experience
Work History
Back Room Attendant
Salvation Army Thrift Store
South Holland, Illinois
03.2024 - Current
- Sanitized and cleaned sinks, mirrors, toilets, and showers to uphold hygiene standards.
- Dusting surfaces, vacuuming carpets, and mopping floors to maintain cleanliness in rooms and bathrooms.
- Ensured that all appliances were in proper working order by testing them regularly.
- Loaded, unloaded, and organized donations to ensure efficient processing and accessibility.
- Evaluated and set competitive prices for clothing and appliances.
Server
Liors cafe
Chicago, Illinois
06.2025 - 08.2026
- Provided exceptional customer service in a fast-paced cafe environment.
- Provided exceptional service to high volume of daily customers.
- Engaged with customers to create a welcoming atmosphere at the cafe.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Provided excellent customer service to ensure satisfaction.
- Took and processed customer orders accurately and efficiently.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted guests warmly and ensured a positive first impression.
- Assisted servers by relaying customer requests accurately and promptly.
- Answered phone calls, provided information, and took reservations professionally.
- Maintained cleanliness and organization of dining and service areas.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Prepared and cooked menu items according to established recipes and standards.
- Collaborated with team members to ensure smooth kitchen operations during service.
- Collaborated with kitchen staff to ensure timely food delivery.
- Followed food safety guidelines to prevent contamination and ensure quality.
- Monitored cooking times and temperatures for optimal food preparation.
- Provided exceptional service to a high volume of daily customers.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Used standardized recipes and other instructions to prepare food.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Assisted in training new staff on cafe procedures and service standards.
- Collaborated with kitchen staff to ensure timely food delivery to tables.
Restocker
Walmart
Hammond, IN
09.2021 - 02.2022
- Stocked shelves with new merchandise and checked for outdated or damaged items
- Addressed routine customer concerns promptly within established guidelines to ensure satisfaction
- Read orders to verify attributes and quantities of merchandise
- Collaborated with team members to streamline stocking processes and improve overall efficiency
- Helped other departments access necessary supplies efficiently.
- Responded quickly to customer inquiries about product availability and pricing
- Stored and organized items in tool or supply rooms, allowing for easy retrieval
- Assisted other departments in retrieving supplies
- Maintained neat, safe and orderly workspace to prevent accidents and injuries
- Maintained clean, organized work areas to support productivity and enhance worker safety
Truck Loader
UPS
Hodgkins, MO
05.2021 - 07.2021
- Unloaded materials by hand or with equipment, ensuring timely support for team operations
- Unloaded products from incoming transports
- Maneuvered trucks into loading or unloading positions, following crew signals and confirming proper alignment of vehicle and equipment
- Unloaded products from delivery trucks in a timely manner
- Scanned, pushed, and loaded items on conveyor line for efficient loading into trailers
Education
High School Diploma -
Thornridge
Dolton, ILSkills
- Loading and Unloading
- Shelf Stocking
- Merchandise Stocking
- Inventory management
- Stock Rotation
- Order fulfillment
- Packaging and Labeling
- Equipment inspection
- Hygiene compliance
- Safety procedures
- Heavy Lifting
- Time management
- Problem solving
- Team collaboration
- Clear Communication
- Customer Service
- Customer Assistance
- Customer support
- Customer Relationships
- Conflict management
- Problem solving
- Detail orientation
- Organizational ability
- Space organization
- Effective messaging
- Reliability
- Community engagement
- Guest services
- Space organization
- Guest services
Timeline
Server
Liors cafe
06.2025 - 08.2026
Back Room Attendant
Salvation Army Thrift Store
03.2024 - Current
Restocker
Walmart
09.2021 - 02.2022
Truck Loader
UPS
05.2021 - 07.2021
High School Diploma -
Thornridge