Jalen Lillard
Lansing,MI
Overview
8
8
years of professional experience
Work History
Cultivation Lead
Pg Manufacturing
Lansing Mi
10.2021 - 01.2025
- Provided training for new hires on best practices in cultivation techniques and workplace safety protocols.
- Reduced production costs through careful resource management and strategic decision-making regarding labor allocation.
- Maintained open lines communication amongst staff members at all times thereby helping foster positive working environment conducive towards achieving shared goals/objectives outlined within company''s overall strategic visionplan.
Market Researcher
Moutpeice llc
Lansing, MI
03.2022 - 09.2023
- Responded to incoming customer calls in a prompt and professional manner, addressing inquiries, concerns, and complaints courteously and efficiently
- Provided accurate information about products, services, and company policies to ensure customer satisfaction
- Actively listened to customers, identified issues, and determined appropriate solutions to ensure a high level of customer satisfaction
- Escalated complex or unresolved issues to higher-level support or relevant departments for resolution
- Accurately entered and updated customer information into the database during each interaction, maintaining organized records of customer interactions, transactions, and resolutions
- Strictly followed established call center protocols and guidelines, ensuring consistency and quality in service delivery
- Maintained compliance with privacy and regulatory regulations related to customer data and confidentiality
- Demonstrated ability to effectively handle challenging customer interactions an remain composed under pressure
- Proficient in basic computer usage and experienced with call center software
- Strong customer service orientation with a positive, team-oriented attitude
Retail Team Leader
Lansing Gardens
Lansing, MI
02.2020 - 01.2022
- Directed daily operations of a small team to ensure all tasks were finalized on time.
- Enhanced team productivity by implementing efficient scheduling and task delegation strategies.
- Conducted regular performance evaluations of team members, offering constructive feedback and coaching for improvement as necessary.
- Collaborated with store manager to develop targeted sales goals and strategies for the retail team.
Retail staff
Soulliere Landscape and Garden Center
09.2016 - 01.2017
- Effectively promoted products to ensure daily sale targets were achieved
- Performed quality control to ensure merchandise was priced in accordance to management's pricing strategies
- Worked with a team staging shopping areas to enhance customer's experience
- Exceeded customer expectation by providing value added service
- Provided specific recommendations based on scope of customers' project
Education
Associate's Degree - Fruit and Vegetable Organic Horticultural Management
MSU
Skills
- Supervising Experience
- Customer service
- Retail Sales
- Retail management
- Interviewing
- Recruiting
- Front desk
- Microsoft Outlook
- Typing
- POS
- Store Management Experience
- Cash handling
- Pricing
- Clerical experience
- Office experience
- Guest services
- Communication skills
Timeline
Market Researcher
Moutpeice llc
03.2022 - 09.2023
Cultivation Lead
Pg Manufacturing
10.2021 - 01.2025
Retail Team Leader
Lansing Gardens
02.2020 - 01.2022
Retail staff
Soulliere Landscape and Garden Center
09.2016 - 01.2017
Associate's Degree - Fruit and Vegetable Organic Horticultural Management
MSU