Summary
Overview
Work History
Education
Skills
Timeline
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JALEN MANUEL

Douglasville,Georgia

Summary

Dynamic, highly motivated, and results-focused sales professional with progressive years of experience in providing sales management expertise and customer service. Reputation as a self-directed professional with analytical and negotiation skills, good business sense, ability to motivate and lead a team, excellent communication skills, and good planning and organizational skills. Creative problem solver who is experienced in promoting continuous process improvement and integration – focused on developing repeatable methodologies to drive initiatives and improve operating efficiencies. Active learner equipped with an excellent work ethic, a strong sense of responsibility, and a commendable track record of dependability – pooled with absolute integrity. Results-driven Sales Development Representative known for high productivity and efficient completion of tasks. Specialize in lead generation, customer relationship management, and sales strategy development. Excel in communication, adaptability, and problem-solving to enhance team performance and achieve targets.

Overview

6
6
years of professional experience

Work History

Sales Development Representative

Suralink
01.2024 - 08.2024
  • Prospecting and qualifying leads through outbound calls, emails, and LinkedIn outreach
  • Scheduled and conducted discovery calls to assess client needs and present tailored solutions
  • Managed CRM data to ensure accurate tracking of lead stages and opportunities
  • Collaborated with the sales team to optimize outreach strategies, contributing to pipeline growth
  • Exceeded monthly KPIs by consistently achieving targets for meetings set and qualified leads generated
  • Participated in team meetings and training sessions, providing feedback to improve sales processes

Customer Service Representative

Hancock Claims
Alpharetta, USA
03.2023 - 01.2024
  • Provide professional and positive customer experience during telephone and email interactions to promote customer satisfaction
  • Receive and record accurate information from a high volume of inbound and outbound calls and ensure data integrity and precision in all customer interactions
  • Effectively handle appointments, including setting, rescheduling, or canceling them
  • Demonstrate competency by utilizing effective problem-solving skills to quickly identify and address customer needs and concerns
  • Perform tasks with proficiency by resolving issues in a timely manner and escalating them to the appropriate personnel when needed
  • Act as a key team player within the department, responsible for actively supporting departmental functions, visions, and goals
  • Work collaboratively with colleagues to achieve shared objectives, contribute to a positive work environment, and drive growth

Business Development Representative

RoadSync
Atlanta, USA
07.2022 - 12.2022
  • Generated new opportunities by qualifying leads and prospecting through existing business accounts to engage with potential buyers
  • Drove and managed inbound leads and meticulously analyzed banking documents of potential customers for company acceptance
  • Effectively designed and implemented strategies for clients, led continual networking, and followed up on recommendations
  • Closely identified KPIs, successfully exceeding calls by over 120%, monthly demos by 100%, and required 25k monthly income

Sales Development Representative

N3/Accenture
Atlanta, USA
12.2021 - 07.2022
  • Served as a National UberEats Canvasser, responsible for engaging with the public to market products and gather relevant information
  • Presented Finch Solutions’ programs and campaigns to the management, as well as handled the full sales cycle and overall CRM
  • Maintained KPIs by 100 % and created relationships with customers to identify their potential needs and qualify interests to drive sales
  • Performed regular follow-up calls/emails and facilitated communication with existing customers to ensure their satisfaction

Loan and Payment Specialist

Priority Payment Systems
Atlanta, USA
05.2021 - 08.2021
  • Managed and compiled loan and payment documents and educated suppliers and merchants about new company payment solutions
  • Worked closely with clients to prepare applications for loans by compiling, arranging, and reviewing all relevant documents
  • Collaborated with loan officers to obtain credit information, coordinate closings, calculate closing costs, and disperse funds for clients
  • Demonstrated work proficiency by ensuring that loans were processed as per established company procedures and policies

Client Specialist

ViZZ
Norcross, USA
01.2020 - 01.2021
  • Developed effective relationships with clients through proactive communication.
  • Effectively communicated with coworkers to maintain professional and customer oriented atmosphere.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Prepared presentations for potential clients outlining services offered by the company.
  • Participated in team meetings to understand goals and establish necessary process improvements.
  • Participated in brainstorming sessions aimed at improving existing customer service strategies.

IT Support Specialist

Career Builder
Atlanta, USA
02.2019 - 07.2019
  • Documented customer complaints and inquiries for use in technical documentation and bug tracking.
  • Stayed abreast of latest software developments to enhance job knowledge.
  • Evaluated software or hardware to recommend improvements or upgrades.
  • Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
  • Implemented security measures to protect data from unauthorized access.
  • Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.

Education

IT CERTIFICATION - Information Technology

Year Up United
Atlanta, GA
07-2019

Skills

  • Account prospecting
  • Marketing support
  • Relationship development
  • CRM management
  • Lead qualification
  • Sales forecasting
  • Sales team collaboration
  • Outbound sales management
  • Customer relationship building
  • Strategic thinking
  • Product demonstration
  • Goal-oriented mindset
  • Objection handling
  • Email outreach
  • Salesforce proficiency
  • Metrics monitoring
  • Cold calling
  • Leads prospecting
  • CRM tracking
  • Social selling
  • New market research

Timeline

Sales Development Representative

Suralink
01.2024 - 08.2024

Customer Service Representative

Hancock Claims
03.2023 - 01.2024

Business Development Representative

RoadSync
07.2022 - 12.2022

Sales Development Representative

N3/Accenture
12.2021 - 07.2022

Loan and Payment Specialist

Priority Payment Systems
05.2021 - 08.2021

Client Specialist

ViZZ
01.2020 - 01.2021

IT Support Specialist

Career Builder
02.2019 - 07.2019

IT CERTIFICATION - Information Technology

Year Up United
JALEN MANUEL