Summary
Overview
Work History
Education
Skills
Timeline
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Jalen Mathis

Memphis,TN

Summary

Resourceful, business savvy manager bringing over 7 years of success in strategic planning, operations management, and business development. Demonstrated expertise in networking, cultivating relationships, stakeholder engagement, and Customer Relations Management (CRM). Proactive business manager able to identify ways to reduce expenses without compromising quality. Proven ability to handle diverse tasks efficiently, accurately, and in a timely manner. Strong project management and customer service skills. offering a complete HR Skills suite, including interdepartmental coordination, strategy recommendations, and consultative relationship building with executive teams. Dedicated to establishing clear operational objectives, enforcing and meeting deadlines, and maximizing bottom-line profitability.

Overview

10
10
years of professional experience

Work History

Area Manager

Amazon
04.2022 - Current
  • Led team of over 100+ associates to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Site POC for sustainability promoting initiatives while raising awareness among the associates.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Achieved the highest increase in LC5% going from 20 UPH (units per hour) to an impressive 27 UPH in just 3 weeks.
  • Conduct monthly performance evaluations to identify area of improvement and develop action plans for growth.
  • Host associate roundtables to identify and implement process improvement in each department.
  • Conducted training sessions to educate employees on best practices and procedures to increase productivity.
  • Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness among teams.

General Manager

Sherwin Williams
04.2018 - Current
  • Built and grew sales 10% for the 2018 fiscal year through effective marketing
  • Generated over $20,000 in new business revenue by opening new contractor accounts
  • Developed inventory policies and established accountability for tactical and strategic results through effective reporting, monitoring and cross-functional engagement
  • Perform Human Resource (HR) duties such as payroll, employee reviews, filing and documenting, resolving pay issues, analyzing Profit and Loss (P&L) Statements, invoicing, and drafting operational reports
  • Monitor key business indicators (KPI) to identify improvement opportunities, providing operational strategies to achieve targeted goals
  • Review financial statements, sales reports, and other performance data to measure productivity and performance compared to budget
  • Direct Human Resource (GR) functions to include recruitment, hiring processes, onboarding, new hire orientation, staff training and development, mediation, offboarding and termination, and employee relations
  • Partner with executive team, senior managers, operations managers, and other supervisors to develop key business objectives
  • Calculate total supply chain cost in relation to new projects including product launches, discontinuations, seasonal and special promotions
  • Generate daily AR reports, sales analyses, margin reports, sales by style, and financial statements aiding account managers in month end and yearly financial reporting
  • Create Master Schedule (supply-Demand Plan) to present monthly findings for inventory control in management trainings and meetings

Assistant General Manager

Sherwin Williams
06.2015 - 04.2018
  • Organized and managed shift operational duties in absence of store manager to include store opening, shift closing, conflict management, staff training, and customer complaint resolution
  • Trained 10+ staff members in customer service, register and accounting practices, service recovery, and Standard Operating Procedures (SOPs); Improved overall customer satisfaction year over year
  • Served as liaison between customers, account managers and other departments to ensure inventory availability at store level
  • Managed inventory scraps, purchasing, sales forecasting, revenue analysis, vendors and suppliers, and formulated procurement strategies
  • Identified and repaired service errors and providing necessary resolutions to improve service quality
  • Maintained cycle counts, inventory adjustments, and inventory transfers while providing data entry support
  • Strategized custom sales techniques, conveying the advantages of products, resulting in increased reliability and higher profits
  • Identified any cash register shortages and overages, following up with appropriate coaching, counseling and disciplinary actions
  • Assisted General Manager with overall business operations, aligning the staff to corporate strategies and goals

Education

Bachelor of Science - Business Administration, Finance and Economics

Middle Tennessee State University
Murfreesboro, TN
05.2015

Skills

  • Customer Relations
  • Risk Assessment
  • Financial Reporting
  • Conflict Resolution
  • Strategic Planning
  • Data Accuracy
  • Budget Control
  • Process Improvement
  • Internal and External Communications
  • Supply Chain Management
  • Cost Reduction Strategies
  • Staff Training and Development
  • Organizational Development
  • Risk Management
  • Communications
  • Forecasting
  • Quality Assurance
  • Project Management
  • Business Development
  • Cost Analysis
  • Logistics Management

Timeline

Area Manager

Amazon
04.2022 - Current

General Manager

Sherwin Williams
04.2018 - Current

Assistant General Manager

Sherwin Williams
06.2015 - 04.2018

Bachelor of Science - Business Administration, Finance and Economics

Middle Tennessee State University

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Jalen Mathis